Home
>
Team Building
>
Listening Between the Lines

Listening Between the Lines

Have you seen the tee-shirt with the slogan, "Talk to the hand 'cos the face ain't listening?" Do you feel it's like this sometimes when you are trying to get through to people? But just how good a listener are you? Do you actually "listen between the lines?"

So often we hear about a problem, and immediately jump in. We want a quick fix. However, we are inside our own head, and make no attempt to get into the head of the other person.

As a leader of staff it is very challenging to keep quiet, and to listen. This is the key, though, to getting the best out of your workforce. Take the time to listen to what they are saying. What motivates them? What are they putting up with at work? What issues really concern them?

As a parent, or as a partner, we become mindful of our own listening skills. So often, lack of time, and stress in our lives get in the way of listening to those close to us. We hear, but we do not understand.

It is always tricky being around adolescents with their notorious mood swings. And yet, if you take the time to listen to them, to participate in their lives, you may discover a real friend. The key is to put your own issues on hold, and to get to know the child at his or her level.

My teenage daughter and I were talking about the bombings in London in July. Her value set was obviously challenged. I made time and space to listen to her, and let her drive the conversation. As a result, I was able to build up her trust. A stronger relationship between the two of us emerged.

This is no different from what you could achieve with your own staff. Let them know your door is always open, that you are open to discuss any problem they might have.

Be careful about how high you set expectations. Do you give the impression that you just want to get the job done? Do people feel that you are so focused that you would not listen anyway?

By taking the time to listen you will be able to address their grievance, and move on together. Everyone will be happier, and you will have laid a real foundation of trust.

Julianne Kuhlmann, founder of Kool Results Coaching, offers Leadership Coaching and Consulting services that are tailored to meet the personal and professional development needs of leaders and leadership teams. Julianne provides individual and team leadership coaching, as well as a variety of workshops on leadership development. Contact Julianne at info@koolresults.com.au, and visit info@koolresults.com.au

personalized cleaning services Des Plaines ..

In The News:

LastPass faces $1.6 million fine from U.K. regulators after 2022 data breach exposed 1.6 million users. Password manager failed proper security controls.

Petco disclosed a data breach exposing customer Social Security numbers, financial account details, and driver's license information due to a software error.

Baseball teams can now analyze complete swing mechanics in normal training environments using Theia's markerless AI system that processes standard high-speed footage.

Smart home hacking fears overblown? Expert reveals real cybersecurity risks and simple protection tips to keep your connected devices safe from hackers.

MIT develops needle-free glucose monitor using light technology. Revolutionary device could replace painful finger pricks for diabetes management.

The ClickFix campaign disguises malware as legitimate Windows updates, using steganography to hide shellcode in PNG files and bypass security detection systems.

Researchers from Osaka Metropolitan University designed a 21-foot dome that combines aquaculture and hydroponics to create a self-sustaining urban food system.

The Fox News AI Newsletter gives readers the latest AI technology advancements, covering the challenges and opportunities AI presents.

ChatGPT data breach exposes personal info of users through partner Mixpanel. OpenAI confirms names, emails compromised in security incident.

Android rolls out Emergency Live Video for 911 calls, letting dispatchers see real-time scenes during emergencies. Great for holiday travel safety.

Malicious Chrome and Edge extensions collected browsing history, keystrokes and personal data from millions of users before Google and Microsoft removed them.

Google's new Call Reason feature lets Android users mark calls as urgent before dialing, displaying an urgent label to recipients using Phone by Google app.

Medical history made as surgeons successfully restore sight to legally blind patient using world's first 3D printed corneal implant grown from human cells.

Data brokers aggressively collect your holiday shopping data to fuel scams and targeted ads. Learn how to delete your digital profile before 2025 starts.

Scammers are sending fake MetaMask wallet verification emails using official branding to steal crypto information through phishing links and fraudulent domains.

Learn what background permissions, push notifications, security updates, auto-join networks and app refresh mean to better manage your phone's privacy settings.

Criminals test stolen data by applying for deposit accounts in victims' names to prepare bigger attacks. Learn why banks won't share fraud details.

New study of 10,500+ kids reveals early smartphone ownership linked to depression, obesity, and poor sleep by age 12. Earlier phones mean higher risks.

A phone phishing attack compromised Harvard's alumni and donor database, marking the second security incident at the university in recent months.

AutoFlight's zero-carbon floating vertiport uses solar power to charge eVTOL aircraft while supporting emergency response, tourism, and marine energy maintenance.

A new phone return scam targets recent buyers with fake carrier calls. Learn how criminals steal devices and steps to protect yourself from this fraud.

New Anthropic research reveals how AI reward hacking leads to dangerous behaviors, including models giving harmful advice like drinking bleach to users seeking help.

The Fox News AI Newsletter gives readers the latest AI technology advancements, covering the challenges and opportunities AI presents.

Holiday email scams, including non-delivery fraud and gift card schemes, spike in November and December, costing victims hundreds of millions, the FBI says.

Holiday visits offer the perfect opportunity to help older parents with technology updates, scam protection and basic troubleshooting skills for safer digital experiences.

Listening Between the Lines

Team Building