Home
>
Web Development
>
Live Support from Your Website? Can You Do It for Free?

Live Support from Your Website? Can You Do It for Free?

I'm a freelance programmer and somehow I managed to get clients, speak with them, and generate leads for years without a live help system. To be honest, I had put in bids for a "live" help system several times, and I wasn't aware there were free options out there.

Well, early last week I went hunting for something that would be my help desk and give me live support. I had some pretty strict requirements because I am not always sitting in front of my computer. I needed it to work like my present contact system and have live help built right in. I finally found something that works for me.

It's called helpcenterlive and if you do a search for it, you will find it in a heart beat. I was a little disappointed at first because even though it was free, I kept closing the window by mistake. Today I started going through all of the features, and I actually went to their website and roamed through their forum. I found out that they have an application that sits on your desktop and works just like the browser.

Now the important thing here is that what is it doing for my business?

My business is exploding. I have gotten 15 small copy writing jobs in a matter of days just because they can contact me instantly. In dollar signs this free script has paid for itself quite a few thousand times over. Because of the types of service my website provides, there really isn't a way for my clients to just "checkout," most of them need to speak with me and I need to speak with them to give them an accurate quote. They expect someone providing a service like mine to be professional and a live help desk is really helping me do that for my clients.

I'm sure the fact that my "presence" on-line is now much more professional I will get even more clients on a regular basis because they can contact me easily and my competition might take 3 days to get back to them.

There is an added bonus to Help Center Live. It's does an amazing job tracking your visitors, keywords, and even where those visitors are going on your site. There is a great review of Help Center live at http://www.track-it-now.info

Will it work for your site? Probably, if your selling anything it's nice to be able to talk with the folks who are your customers. It leads to more referrals and additional work. If your not putting customer service at the top of your priorities your missing out on the best part of being a webmaster. Security.

Edward Charkow is the lead programmer and copy writer for Stmadeveloper. Stmadeveloper provides top notch niche sites that focus on high paying keywords. No technical knowledge is needed since they do the creation, content, and promotion. Visit Stmadeveloper at http://www.stmadeveloper.com

eco-friendly cleaning service Buffalo Grove ..

In The News:

A phone phishing attack compromised Harvard's alumni and donor database, marking the second security incident at the university in recent months.

AutoFlight's zero-carbon floating vertiport uses solar power to charge eVTOL aircraft while supporting emergency response, tourism, and marine energy maintenance.

A new phone return scam targets recent buyers with fake carrier calls. Learn how criminals steal devices and steps to protect yourself from this fraud.

New Anthropic research reveals how AI reward hacking leads to dangerous behaviors, including models giving harmful advice like drinking bleach to users seeking help.

The Fox News AI Newsletter gives readers the latest AI technology advancements, covering the challenges and opportunities AI presents.

Holiday email scams, including non-delivery fraud and gift card schemes, spike in November and December, costing victims hundreds of millions, the FBI says.

Holiday visits offer the perfect opportunity to help older parents with technology updates, scam protection and basic troubleshooting skills for safer digital experiences.

Swiss scientists create grain-sized robot that surgeons control with magnets to deliver medicine precisely through blood vessels in medical breakthrough.

Researchers exploited WhatsApp's API vulnerability to scrape 3.5 billion phone numbers. Learn how this massive data breach happened and protect yourself.

Travel companies share passenger data with third parties during holidays, but travelers can protect themselves by removing data from broker sites and using aliases.

Xpeng's humanoid robot moves so realistically that crowds believed it was fake, marking a major advancement in robotics technology ahead of 2026 commercial launch.

Researchers discover phishing scam using invisible characters to evade email security, with protection tips including password managers and two-factor authentication.

iPhone and Android users can reduce battery drain and data usage by restricting Background App Refresh to Wi-Fi connections instead of mobile networks.

Scammers nearly stole an Apple account by exploiting the support system with authentic-looking tickets and phone calls, users can protect themselves with safety steps.

FoloToy restored sales of its AI teddy bear Kumma after a weeklong suspension following safety group findings of risky and inappropriate responses to children.

Threat intelligence firm Synthient uncovers one of the largest password exposures ever, prompting immediate security recommendations.

Viral video shared by Elon Musk shows Tesla's Optimus humanoid robots performing tasks from cooking to construction, garnering over 58.5 million views on social media.

Chinese hackers used Anthropic's Claude AI to launch autonomous cyberattacks on 30 organizations worldwide, marking a major shift in cybersecurity threats.

Apple's new Sleep Score feature gives you a rating for your nightly rest quality. Learn how to set it up on your Apple Watch and iPhone today.

Essential phone settings to enable before losing your device, including Find My network, location services and security features for iPhone and Android.

The Fox News AI Newsletter gives readers the latest AI technology advancements, covering the challenges and opportunities AI presents.

Cybersecurity research shows weak passwords remain a major threat, with simple patterns and number sequences putting millions of accounts at risk.

New Android malware BankBot YNRK silences phones, steals banking data and drains crypto wallets automatically. Learn how this advanced threat works.

FDA approves first human trial for Paradromics' brain-computer interface that could restore speech for paralyzed patients through neural technology.

New phishing platform QRR targets Microsoft 365 users across 1,000 domains in 90 countries. Learn how to spot fake login pages and protect your accounts.

Live Support from Your Website? Can You Do It for Free?

Web Development