Home
>
Web Design
>
Can Your Visitors Contact You From Your Website

Can Your Visitors Contact You From Your Website

Argh, where's the contact button?! Believe it or not, some websites just DON'T WANT any visitors (even customers) to CONTACT them. There's no email address, no contact form, no NOTHING!

What if a potential customer wants to BUY something from your website but have a few questions or doubts that he/she needs to ask you first? If you have a FAQ page, that's the first place he/she will definitely seek answers...but what if your FAQ page still can't provide the answers he/she seeks?

Don't care?! Not your problem?! Would rather prevent spam than going through all the trouble?!

If your website can't even provide even HANDLE the SIMPLEST form of communication, you will definitely lose lots of potential customers (even loyal customers) because simply can't contact you!

That's why the Contact Us button or link should be placed in a highly visible or accessible position. This is common sense. Who would feel SAFE to buy from a someone let alone a website that don't even provide the most BASIC form of customer support. What if the product they bought is defective or they're having some trouble accessing it?

If you're HIDING your website's email address purely because of spammers, especially from those email harvester software, you do NOT really need to REMOVE your email address from your web site. You can create and place a simple GIF image with your email address on it using the same background color as your web page.

Example 1:

To contact us, send us an email to:

If you don't want to use an image, you can separate your email address so that it doesn't look like an email address to email harvester softwares...

Example 2:

To contact us, send us an email to: sales at ebookok dot com

This approach is NOT recommended, because some visitors will actually send an email to sales at ebookok dot com without first changing it to sales@ebookok.com. Of course you can tell them to remove the at and replace it with @ and dot with "." before sending it.

Alternatively, you can create a web form that allows visitors to submit their questions to your email DIRECTLY from your website. You will need a little PERL programming knowledge for this, or you can simply hire someone else to write it for you!

If you do use web form as the ONLY way to contact you, make sure (1000 percent) that the script is WORKING properly! Make sure you've set the permission for the script, no errors, etc.

Note: When scripting in Perl, usually a simple MISSING ";" or "{", or "}" or "Permission Not Set" errors are the main reasons why your script is not functioning the way it should be! Always make sure your script is as BUG-FREE (not containing any errors) as possible!

When your visitors submitted their questions to your through your website, it's a good idea to display a friendly message like: Thanks for submitting a question, I will be in touch with you shortly!

This is a good practise and it is highly recommended because your visitors will know that your script works and their questions was indeed successfully submitted. Some websites don't even bother to add a simple message like: Your question was submitted.

They will just display a silly BLANK page or REDIRECT you back to their contact page or homepage...leaving you to wonder if your message was indeed submitted properly.

Always try to answer all emails ASAP and personally - within 24 hours. Customer service is IMPORTANT! Let them know that you care about them and they will be happy to do business with you! :-)

That's all for this article, have fun placing those contact link!

About The Author

Get fresh, weekly, up-to-date Internet Marketing Power Tips and Exclusive eBooks that will give you an unfair edge over your competitors here: sales@ebookok.com

whole house cleaning Deerfield ..

In The News:

Apple's new Sleep Score feature gives you a rating for your nightly rest quality. Learn how to set it up on your Apple Watch and iPhone today.

Essential phone settings to enable before losing your device, including Find My network, location services and security features for iPhone and Android.

The Fox News AI Newsletter gives readers the latest AI technology advancements, covering the challenges and opportunities AI presents.

Cybersecurity research shows weak passwords remain a major threat, with simple patterns and number sequences putting millions of accounts at risk.

New Android malware BankBot YNRK silences phones, steals banking data and drains crypto wallets automatically. Learn how this advanced threat works.

FDA approves first human trial for Paradromics' brain-computer interface that could restore speech for paralyzed patients through neural technology.

New phishing platform QRR targets Microsoft 365 users across 1,000 domains in 90 countries. Learn how to spot fake login pages and protect your accounts.

OpenTable now uses AI to track your dining habits and share insights with restaurants. Learn what data they collect and how to protect your privacy.

Google's discontinued Nest thermostats still secretly upload home data to company servers despite losing smart features, raising serious privacy concerns.

New Android malware NGate steals NFC payment codes in real-time, allowing criminals to withdraw cash from ATMs without your card. Learn protection tips.

DoorDash confirms data breach exposing customer names, emails, addresses after social engineering attack. Learn how to protect yourself from scams.

Concerned about Google's AI scanning your Gmail? Learn how to disable Gemini features that access your emails, Drive files and Chat messages for privacy.

Google warns Android users about dangerous fake VPN apps hiding malware that steals passwords, banking details and personal data from phones and tablets.

Apple's digital passport feature lets iPhone users breeze through TSA checkpoints this holiday season using Digital ID technology at 250+ airports.

A new phishing scam targets family photos with fake "Cloud Storage Full" alerts. Criminals steal credit card information through fake sites. Learn protection tips.

South Korean scientists create ultra-thin fabric muscles that turn clothes into robotic assistants, lifting 33 pounds while weighing under half an ounce.

Archer Aviation has acquired Hawthorne Airport for $126M to launch an LA air taxi network ahead of the 2028 Olympics, featuring AI-powered eVTOL operations and next-gen aviation tech.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

Fake AI apps disguised as "ChatGPT" and "DALL·E" are flooding app stores with dangerous malware that steals data and monitors users without detection.

Fake buyers demand specific vehicle reports from unknown sites to steal credit card information from car sellers, but warning signs can help identify these scams before paying.

Android users can now manage apps across multiple devices more easily with Google Play Store's updated remote uninstall button in the latest update.

NASA's Perseverance rover discovers shiny metallic rock on Mars that could be a meteorite from an ancient asteroid, containing high levels of iron and nickel.

Holiday scams spike during Black Friday and Cyber Monday as criminals exploit your leaked personal data. Learn how to protect yourself from fake stores and phishing.

Commerce Department proposes TP-Link router ban over Chinese security risks. Learn how this potential prohibition could affect your home network and devices.

Hyundai AutoEver America suffered a data breach affecting 2,000 current and former employees, exposing names, Social Security numbers and driver's license information.

Can Your Visitors Contact You From Your Website

Web Design