Home
>
Small Business
>
Consistency with Janitorial and Cleaning Businesses

Consistency with Janitorial and Cleaning Businesses

Consistency is a huge word when operating your business. I believe it is one of the key ingredients to success. You should strive to keep things exactly the same on a daily basis. A quick example, something that upsets me, if I go to McDonald's at 10:30 P.M. a 1/2 hour before they close and ask for a cheeseburger and chocolate shake. What answer do I usually get "sorry the shake machine is closed for cleaning" This to me is not fair I believe the first customer coming through the door, should receive the same service and items as the last person coming through the door. NO EXCEPTIONS!

If you relate this to the janitorial service business which we have chosen, there are many variables, price, service,staff, quality of work. In many cases we perform repeat business such as daily, weekly and bi-weekly service. Remember when you cleaned a residential customers house for the first time? How much attention to detail, and thorough you were? Do you still perform the duties like its your first time cleaning for this customer? I hope so. This my friend is consistency. Customers will choose you for loyal, committed and dedicated service. Sure you will have some errors but if you are consistent your customers will keep you around longer.

I know of some cleaning services who are "on the rebound" continually defending themselves to the customer, "yes we performed that, or we do that ever other week, or we only clean that monthly" You will lose customers this way, unless the customer has a clear understanding of the duties performed in writing they will expect it every time. Keep your business consistent by performing your duties the same every time. If you continue to think to yourselves "this is my first time cleaning for the customer, hopefully it will not be your last time" Make out a list of instructions for yourself and staff. Make one for every service you perform. Title this list

"THINGS THAT ARE DONE DAILY ON ALL JOBS"

for example residential, other than your basic duties. If you always vacuum the furniture for crumbs,check the upholstery for stains or polish all the wood furniture top to bottom.... or if you always clean the soap residue out of the soap dish and wipe down the shampoo bottles in the shower. You would add this to your list to keep it consistent. Once you do have your list compiled of things that are done, separate the things that are special that are not required and advertise them. Using the two examples above you could state in your advertisements, flyer's etc.

"Our residential cleaning program pays strict detail to the extras, some things you can expect by choosing Joe's cleaning service"

1-Did you know? Mold and Mildew can accumulate on shower items, shampoo bottles, soap dishes, etc.. along with disinfecting your shower we pay close attention by fully sanitizing these items for your health and safety

I think you have the idea separate your regular cleaning duties from your special duties, but stay consistent with all of them, your customers will appreciate it, and in turn will keep you around longer.

P.S. Using that top example how about this for cross promotion.

1- We understand that your furniture is a large investment Joe`s cleaning service takes pride in maintaining your furniture on each visit by performing vacuuming of upholstery, minor upholstery stain removal and full cleaning of furniture woodwork with polish. (If our cleaners cannot remove the stain from your upholstery on each cleaning visit, please accept $10.00 off a full upholstery furniture cleaning performed by our trained carpet cleaners)

Kevin Carnahan
Founder (IJCSA) International Janitorial Cleaning Services Association
http://www.ijcsa.com
Owner: http://www.ijcsa.com

kitchen deep cleaning Deerfield ..

In The News:

X Square Robot unveils Wall-OSS open-source AI model that helps robots adapt to unpredictable real-world tasks beyond narrow scenarios.

Airport workers report surge in fake lost luggage claims as scammers retrieve discarded baggage tags containing passenger names and travel information.

Unlike robotaxi competitors, Tensor focuses on consumer-owned self-driving cars that adapt to highways and urban roads with full redundancy systems for safety.

Medicare scams cost $54 billion in 2024 as fraudsters target beneficiaries with fake calls demanding payments and personal information to steal benefits.

Scammers create fake Evite invitations that mimic legitimate event emails, requiring users to verify senders and use antivirus software for protection.

The new Apple Watch hypertension feature passively monitors blood pressure patterns over 30 days using sensors to detect chronic high blood pressure signs.

Chrome extension spyware disguised as a free VPN service highlights security risks after it captured private browsing data from trusted sites.

New research shows how fatty acids in cooking oil can safely dissolve and recover silver from circuit boards without harmful chemicals or environmental damage.

The Fox News AI newsletter gives you information on the latest AI technology advancements, and about the challenges and opportunities AI presents now and for the future.

Anthropic investigates alarming AI abuse case where hacker automated entire cybercrime campaign using Claude, stealing sensitive data from defense and healthcare firms.

TikTok, Meta and YouTube restrict Charlie Kirk shooting videos with age gates and warnings while X faces criticism for allowing continued circulation.

Cybercriminals use fake troubleshooting websites to trick Mac users into running terminal commands that install Shamos malware through ClickFix tactics.

San Francisco startup Fable launches Showrunner, an AI platform dubbed the 'Netflix of AI' that generates animated episodes from text descriptions with Amazon support.

Apple raised iPhone prices for some models despite receiving tariff relief from President Donald Trump, with the new lineup starting at $799 for the base model.

A two-story 3D concrete printed home in Western Australia demonstrates faster construction methods that could reshape American housing amid rising costs.

Credit scores remain important during retirement for insurance rates and housing applications, while seniors become prime targets for identity theft and financial scams.

Scammers now send unexpected packages with QR codes that redirect victims to fraudulent websites or download malicious software to steal sensitive information.

Meeting AI tools record private conversations alongside work discussions, creating privacy risks that can be managed with proper settings and awareness.

Hotel privacy concerns are valid but rare, with methods to detect hidden tech using smartphone flashlights, mirror tests and scanning apps.

Improve your Wi-Fi speed and reliability with 10 simple router optimization tips that don't require special apps or expensive subscriptions.

A Columbia University breach exposed names, Social Security numbers and academic records of nearly 869,000 people, with notifications beginning in August.

Rental car drivers use AI-powered apps like Proofr to protect themselves from unfair damage fees as major companies deploy automated inspection tools.

Fox News' AI newsletter brings you the latest on technology advancements around artificial intelligence.

OnTrac data breach between April 13-15, 2025, exposed personal information of over 40,000 people including Social Security numbers and medical records.

Consistency with Janitorial and Cleaning Businesses

Small Business