Most doctors never distinguish the difference between customers and patients. That's why they have waiting rooms instead of reception areas.
Walk into most any doctor's office and you'll see numerous chairs -- typically full of people waiting to see the doctor -- and signs that tell you what you can't do or must do (e.g., you must wait 3 days for a referral, you must present co-pay before seeing the doctor).
On top of that, doctors have the best gatekeeper's in the world -- not to keep salespeople away, but to keep the patients (customers) at bay.
What other business could not only survive but thrive by conducting themselves the way many doctor's offices do? Not many if any at all. You certainly couldn't keep my clients waiting outside your business for an hour when they have an appointment -- you'd be out of business!
So what can your small business learn from this?
- If you have a reception area, make sure your clients or customers are made to feel like they are important to your business. This area should match the look and feel of what your company values.
- It's a good thing to have policies and procedures, but don't post it on signs all around your office for the world to see.
- Make sure the first person your customers find when they visit your office is the "Creator of Great First Impressions," not the gatekeeper.
Denise O'Berry helps small business owners take action to grow their business. Find out more at http://www.smallbusinessmatters.com
custom home cleaning Lincolnshire ..Incredible as it sounds, you have a goldmine of free... Read More
How do we keep track of our business deals?If you... Read More
Starting your own e-commerce business can be quite the adventure.... Read More
Aside from the fear of losing a spreadsheet or research... Read More
One of the simplest ways to expand your marketing efforts... Read More
Do you like animals? Would you like to work for... Read More
Company mottos can easily be printed on a business card.Sometimes... Read More
You're pretty proud of yourself! After all, only four months... Read More
Do you own a franchised business? Over 400,000 franchised businesses... Read More
As a successful small business owner,you're accustomed to long hours;... Read More
We visited Lexus USA, home of the Lexus North America... Read More
Owning a small business in Wichita, KS might not be... Read More
Scenario OneDuring a recent presentation, a business owner was given... Read More
You have spent considerable time pulling your business plan together,... Read More
In today's economic climate, the first priority for the small... Read More
If you run a mobile car wash, mobile fleet washing... Read More
What's your job profitability? I meet with business owners every... Read More
I'll be the first to admit that I went a... Read More
It's just like a marriageTo expect a bank manager or... Read More
Summer is a time for the outdoors, for that well-deserved... Read More
The less a business pays for goods and services the... Read More
Mr/Ms, 'not me' is often on holidays in your business.... Read More
Since you own a business you probably have liability insurance... Read More
Large corporations use employee manuals to both educate employees about... Read More
What is a guru?A guru is a teacher. A mentor.... Read More
move in cleaning service Glencoe ..Most smart entrepreneurs and all large corporations have Employee Relations... Read More
Q. I am a former pastor who left the ministry... Read More
Aircraft Interiors of personal and corporate jets have hundreds of... Read More
If you really want to earn more money with your... Read More
Sometimes the simple businesses are the ones, which make good... Read More
If you plan to do business online, then your website... Read More
The Dynamics of Daylight Savings Time changes the way we... Read More
How many hours do you work a week? When was... Read More
Whether you are an Entrepreneur or Business Professional there are... Read More
What are the 5 best ways to gain new contacts?There... Read More
TRUTH IN THE LAWN MOWING INDUSTRYWe do not wish to... Read More
Success is the desire of everyman on the face of... Read More
Most small business owners are faced with so many responsibilities... Read More
One of the hidden perks of raising six children is... Read More
Hew Hampshire car wash market. Well we have visited every... Read More
Writing a business plan is a fundamental step to ensuring... Read More
What was your aim when you went into business for... Read More
A thing worth doing is worth doing badly. Yes I... Read More
In the world today, many people are further in debt... Read More
With the massive explosion of start-ups and home businesses developing,... Read More
Pressure washing companies must look for customers in the retail... Read More
Sacred cows take a long time to die. We get... Read More
If you are the boss and you think your job... Read More
For many small businesses, the "S" corporation is the business... Read More
Running a small business requires many skills. However, to do... Read More
Small Business |