Quality control in franchising companies is paramount and all franchising companies must have strict guidelines to insure consistency. To insure this takes place throughout your franchise system you must make this a policy in your confidential operations manual. Your first step should be to make an outline of your policies and reasons behind them, since you might need help getting started please feel free to print this article and modify the outline below to best fit your specific business and vision for your company.
Next sit down with a legal pad and a pen when you have some quite time and write out several paragraphs for each item. Once completed with this task you have a workable rough draft. Type it up and make copies for the boardroom. After various other ideas and concepts are kicked around make a couple of revisions and have it properly formatted and type set with cool graphics. This final copy should become Gospel and your new company mantra. Trust me on this, you need a quality control manual and policy that everyone can grab hold of. Think on this.
QUALITY CONTROLS
I. OVERVIEW
A. Insuring Repeat Business
B. Strong Reputation
C. Supplies On Hand
D. Word Of Mouth
E. Franchisor's Guidelines
II. AREA REPRESENTATIVES
A. Help You Watch Managers
B. Field Complaints
C. Set Up Bonus Programs (Employees)
D. Refresher Courses On Site
E. Break In New Employees
III. FRANCHISOR
A. Direct Mail Program
B. Franchisee Contract Renewal
C. Training Crews
D. Designated Representative
IV. EQUIPMENT MAINTENANCE
V. TIMELINESS
VI. SERVICE
A. Same As Quality
B. You Can't Have One Without The Other
"Lance Winslow" - If you have innovative thoughts and unique perspectives, come think with Lance; www.worldthinktank.net/wttbbs
Great question!Freeing your time is an indisputably key element in... Read More
Part of the power plan is making sure you have... Read More
Many self employed professionals find themselves overwhelmed, frustrated, and confused... Read More
$37.4 million funded from venture capital today. $86.4 million funded... Read More
One of the major complaints in the QSR Quick Service-Fast... Read More
Whether your target audience is in your neighborhood or across... Read More
There is a great deal of abuse going on in... Read More
Do you spend every waking minute in your business? Do... Read More
If you interviewed business owners of failed businesses, a majority... Read More
Incorporation in Nevada has become an attractive option for savvy... Read More
Start thinking about buying an established business if you want... Read More
If you are in a franchise and have a territory... Read More
When pressure washing heavy equipment each piece of equipment has... Read More
Owning a small business in Wichita, KS might not be... Read More
I recently met with a very successful magazine publisher who... Read More
Every company has a value proposition. That is a statement... Read More
Don't let your customer satisfaction research initiative collect dust on... Read More
Here are some of the questions that you need to... Read More
If you run a mobile car wash, mobile fleet washing... Read More
When is advice free and when should you charge for... Read More
You've probably heard the statistic that 95% of small businesses... Read More
Researching information for a recent business plan, I came across... Read More
So what exactly is a "Small Business Lone Ranger?" A... Read More
If you're starting your own business or currently work for... Read More
Pardon my enthusiasm, but a large part of your small... Read More
Becoming a contractor or sub-contractor for the U.S. government can... Read More
What are the benefits of using a Freelance Consultant /... Read More
"Order Now!" "Your Business Will Fail If You Don't Have... Read More
Q: Is the online world the best place to sell... Read More
It is not surprising that some people may perceive Six... Read More
Business Process Automation or BPA for short. This was a... Read More
Consistency is a huge word when operating your business. I... Read More
You see it often in large shopping complexes. Customers seem... Read More
Should your business have a toll free number for customers... Read More
In today's marketplace the words 'job security' have become an... Read More
Nothing can drive a business down faster than customers who... Read More
Everyday more web based companies enter the business scene. The... Read More
Many small business startups fail within the first 2 years... Read More
Your grandfather probably told you to "learn something new everyday".... Read More
Take advantage of world politics today and start your own... Read More
Multimedia is everywhere on the Internet, whether in the form... Read More
Many companies wish to expand and a few wish to... Read More
Have you ever wondered what the difference is between a... Read More
Approximately 200,000 new businesses are started each year. More people... Read More
How do you make sure you have the business solutions... Read More
Franchising Corporations need to maintain an iron fist when it... Read More
New Franchisors and Entrepreneurs need to watch out as they... Read More
Incredible as it sounds, you have a goldmine of free... Read More
Many smaller businesses choose niche markets for various reasons and... Read More
Opening a carpet cleaning business is a great way to... Read More
Small Business |