Home
>
Small Business
>
(P)Refer to Grow Your Business

(P)Refer to Grow Your Business

(Although this article is geared towards small business owners, the information is just as applicable to a similar personal situation, only the action is slightly different.)

Here is the scenario. You have begun your day at work. Your day is planned ahead, with the big challenges first. You want to finish these up, get them out of the way and take a little time off this afternoon for yourself. You deserve and need it to stay your best for your family, yourself and your customers.

Just as you get into your first task of the morning, the phone rings. "I need help right now!" It's Joe Blow, your most troublesome customer (friend).

For the last six months, Joe has been coming to you with his problems (never challenges or opportunities) expecting you to drop everything and help him. From the very beginning you realized it was probably a mistake to have taken Joe on as a customer. No matter how much you charge Joe for your services, Joe will never be satisfied, and you will never make a profit.

Joe, and customers like him, seem to have an innate ability to attract problems as honey does bees. Of course he blames everyone else, waits until the last minute, and calls you to bail him out.

What do you do?

Don't. By fulfilling Joe's needs for instant gratification, and allowing him to create a habit of calling you instead of installing disciplines of his own you are hurting not only him, but you as well.

Don't bail him out. Be honest with him, and yourself. Refer him to someone who can help him if necessary. Try this: "Joe, although I appreciate your business, in my opinion my company is not serving you in the manner you require, and this is not a good fit for both of us. With your permission, I am going to refer you to a company that I believe will be a much better match for your needs."

You should have a list of at least 100 people of every profession to whom you refer business and expect them to return the favor. You haven't done that? Refer Joe to an organizational, or business coach. Refer him to a competitor. Let them have him. You get rid of him and saddle them at the same time! Seriously though, you need to keep your priorities in line and in focus. Customers like Joe, no matter how well they pay, are seldom profitable when you factor in time, actual costs and energy consumed.

Focus on the customers or clients you want to attract, and make sure you have room in your business when they do show up. They always do.

Your Coach and online friend,

Miami

Helping others find their path - and stay on it.
www.creativemasterminds.com

Quotation of the Week

Be careful the environment you choose for it will shape you; be careful the friends you choose for you will become like them.

W. Clement Stone

About The Author

Miami Phillips is an ANSIR Certified Personal Coach and the founder of Creative MasterMinds who believes personal growth is an essential ingredient to being happy and contributing to this world. While his main focus is affordable personal and business coaching, he also offers motivational teleclasses, ebooks, reading recommendations and much more. To find out more visit his site at www.creativemasterminds.com or send him an email at www.creativemasterminds.com

spring cleaning service Winnetka ...

In The News:

Paralyzed woman Audrey Crews controls a computer with a brain chip from Elon Musk's Neuralink, demonstrating breakthrough brain-computer interface technology.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

Meta removed over 600,000 predatory accounts from Instagram and Facebook while launching enhanced safety protections for teenage users on both platforms.

Facebook crypto scams trick users with fake celebrity endorsements and legitimate-looking cryptocurrency exchange ads that install malware on victims' devices.

Create private chat rooms using the iPhone Notes app collaboration feature with instant messaging capabilities and full control over conversation privacy.

Lyft rolled out safety upgrades with a new Safety Hub, driver blocking capability and a favorite driver option to give riders more control over their experience.

New research shows Americans increasingly trust AI for wellness guidance over social media, with 63% finding artificial intelligence reliable for health.

Luxury fashion brand Dior experienced a January 2025 data breach affecting customer personal information, and notifications were sent months after the discovery.

The commercial Unitree H1 humanoid robot weighs 104 pounds with 365 pound-feet torque per joint and demonstrates dangerous potential when software glitches occur.

Americans average 10-plus hours online daily, according to recent survey, splitting time between streaming shows on TV and browsing websites on multiple devices.

Boost your smartphone privacy instantly with these security tweaks for iPhone and Android that limit ad tracking, hide notifications and prevent unauthorized access.

Platforms like Hoax Tech and JS Click Cloaker help cybercriminals bypass detection systems using machine learning to selectively display scam content to victims.

A new battery recycling technique transforms old lithium-ion batteries into high-performance components that retain 88% capacity after 500 cycles with minimal waste.

Google's Android operating system can warn users about earthquakes before the shaking even begins – and there are ways to do it on your iPhone, too.

Meta's new gesture control wristband might just be the most seamless way to control a computer yet. And no, it doesn't require surgery, a camera, or even a touchscreen. All it needs is your wrist.

Long-haul trucks are now being upgraded with a surprising twist, thanks to California-based startup Revoy. Their electric boost doesn't replace diesel but works alongside it to cut emissions and fuel costs without major disruption.

PayPal and Venmo just rolled out something big: AI-powered scam alerts for Friends and Family payments.

As data centers multiply across the United States, energy demand is increasing at a rapid pace. This has not escaped the notice of large investment firms from Wall Street.

The Unicode Consortium, the nonprofit organization that maintains the Unicode Standard to ensure emojis work across devices, has announced Unicode 17.0, which includes nine new emojis slated for release this fall, in September 2025.

OpenAI is one of the world's leading AI research labs. Founded in 2015, it's behind some of today's most talked-about tools, including GPT, DALL·E, and ChatGPT.

Ever catch your dog staring at the screen during movie night and wonder if they're actually watching? Turns out, they might be. A new scientific study from Auburn University found that many dogs really do engage with television, and not all pups react the same way.

Stop the scammers from making contact in the first place. They're getting your parents' contact information and much more personal data besides, from somewhere.

The Walker S2 robot from UBTech autonomously exchanges its batteries in just three minutes, allowing continuous operation in car factories operated by BYD, Nio and Zeekr.

The FX Super One electric MPV from Faraday Future offers flexible seating, zero-gravity recliners and an AI system that creates a personal connection between driver and vehicle.

Practical solutions for reducing unwanted charity mail, political texts and email spam by opting out of shared lists, replying "STOP" and using data removal services.

(P)Refer to Grow Your Business

Small Business