Home
>
Web Design
>
Web Design: Use it to Showcase the Message

Web Design: Use it to Showcase the Message

If you are designing a web site for which the achievement of high conversion rates is a priority, focus your design efforts on showcasing and highlighting the content and copy.

For sites where conversion rates are a priority, the primary purpose of design should be to present the message in such a way that it delivers the maximum impact.

>> So "good" design doesn't matter?

That's not what I'm saying. I'm saying that design serves a function. For an entertainment or arts site that primary function may be to present images in an attractive way. That's fine.

But for a site that is created to generate sales, the text must come first. Everything...from the architecture of the site to its design must work towards supporting your message and delivering people to the final checkout page.

>> Sounds obvious. Why make the point?

I make the point because the presentation of the message is often the last thing on the minds of web groups.

Web designers are higher on the food chain in these groups. All too often the writing of the message becomes a secondary consideration. "The site will look like this. We'll arrange the pages like this. And by the way, we need someone to write the words."

This attitude of "text comes last" is nonsense and it has been from the day the internet first went commercial.

Hundreds of millions of visitors have always known that their primary need on arriving at a site is to find the key messages. "Am I in the right place? Will I find what I want on this site?"

Our visitors know that the words are the most important element on a web site.

Google knows that the words are the most important element on a web site. (Unlikely aside from the Googlebot: "Cool design. Better rank this page higher.)

The only people who haven't understood this so far are web group managers and web designers.

Even marketing people insist on just dropping in for-print-approved text on their sites, without any thought as to the special needs of the medium. (Would they create a radio ad simply by using the sound track from their TV commercial? I don't think so. Every medium has its own demands when it comes to the words, the web included.)

>> How to design to showcase the message

The first step is to bring the writer in at the beginning. The designer will find that the writer has a number of priorities and needs in mind. He or she might say:

"This is the page's primary message. We need people to really get this on the first screen."

"We have three separate audience needs to address here. I need these three headings to have equal emphasis, preferably on the first screen."

"This message is just the first step in converting a visitor to a buyer. We need a strong pathway of three levels before he or she is ready to buy."

"This sales message is complex, it will take some space and longer copy. We need to format the text so that people will keep reading. We need strong subheads, some indented passages and emphasis at the following points."

Once the writer has outlined the needs of the copy, the designer can then focus on showcasing the key points in the message, giving the correct emphasis to the various headings, subheads, body text and links.

The designer's job here isn't to make the page "pretty", it is to deliver the message with the right emphasis, and with each point in the correct sequence.

>> How does a designer know what to do?

In some senses, this is new ground for designers online. Until now, too much emphasis has been places on design for its own sake, instead of using it to support the copy on a site's pages.

If a designer wants to know how this works, he or she should go sit next to a direct marketing designer/copywriter team while they work.

See how the team communicates. See how the designer listens to the writer and places a great deal of emphasis on the type. Watch how the designer spends a lot of time selecting the right font, the right type size and color. See how a conversion-focused designer pays massive attention to the placement and appearance of every element of text.

Why? Because in direct marketing the response rates are intimately connected with the presentation of the copy. It matters where on the page each text element is placed. The font and its size and emphasis matters. The final formatting of the text matters.

Online? When you are building pages with a view to maximizing conversion rates, you become a direct marketer. That means thinking like a direct marketer, writing like a direct marketer and designing like a direct marketer.

>> Concluding points...

As it stands on the web right now, we have a couple of groups of designers.

There are the general web designers who create beautiful sites, without regard to how the copy should and can work harder.

And there are the online direct marketing designers who design single page sales sites that are created to maximize sales.

At some time in the future it would be good to see these two groups learn more from each other.

It would be good to see the general web designers learn more about increasing conversion rates by learning some of the skills of the online direct marketing designers.

It would be good to see the online direct marketing designers expand their skills beyond the scope of single, scrolling sales page.

And it is essential that every online designer pays a great deal more attention to the writers and the showcasing of every page's message.

Nick Usborne is a freelance copywriter, author and speaker. For more articles and resources on writing for the web, visit his site, http://www.excessvoice.com.

To find out more about designing for high conversion rates, read his review of AWAI's course, http://www.excessvoice.com.

recurring housekeeping Mundelein ...

In The News:

FLHSMV traced the Florida DMV breach to credentials from a Plant City Police Department user, but ShinyHunters claims over 200,000 driver records.

Tesla's Cybercab launched in Austin with no steering wheel or pedals, but hidden details about age limits and missing safety features may shock riders.

Moderna and Merck's Phase 3 melanoma vaccine trial showed positive results, but full data and FDA approval are still pending for the mRNA therapy.

Malwarebytes data reveals scam texts peak around noon ET with 874% higher volume than overnight, and Fridays bring roughly 50% more messages.

Over 5,400 legitimate websites now serve fake CAPTCHA scams that trick users into pasting malware commands into Windows Run via ClickFix attacks.

Tuya Smart's Doova AI home robot rolls to seniors who call for help and connects family via live video, but key privacy questions remain unanswered.

Jevon Martinez livestreamed himself removing 10 Flock Safety cameras in Bernalillo County, but authorities say eight belonged to neighborhood associations.

A dark web service called Nexus claimed to hold over 153 million driver's license records, and the FBI confirms it is now looking into the incident.

Asking Siri to call American Express connected an 82-year-old woman to a bogus number that nearly drained $100,000 from her Bank of America account.

The Fox News AI Newsletter covers the latest artificial intelligence technology advancements, including the challenges and opportunities AI presents now and for the future.

iPhone Duo opens to a 7.6-inch foldable display starting at $1,999, but Siri Recap's ambient listening on Apple Watch may spark privacy concerns.

Homeowners' association meeting minutes and membership lists can expose names, addresses and emails that scammers use to craft convincing phishing scams.

Lima, Ohio, has installed 3,120 floating solar panels on its Twin Lakes Reservoir, projecting nearly $10 million in electricity cost savings.

Amazon's Alexa for Shopping now lets customers verify suspicious emails, texts and phone calls against the company's own communication records.

Lindsey Brooke Isaacs spent 13 days in jail after a Flock camera flagged her Dodge Durango near a fatal Florida crash that killed three people.

AI-powered smart grocery carts are linked to 32% higher spending, according to new research, as Instacart Caper Carts expand across U.S. stores.

A VPN encrypts your connection on hotel, airport and café Wi-Fi abroad, but streaming catalogs and live sports access still depend on provider rules.

Gmail's Verified Sender Program launches September 8, 2026, giving U.S. political committees a more reliable path to your personal email inbox.

Elroy Air's Chaparral can carry over 500 pounds and fly 450 miles without a runway, and the FAA just tested it under a new federal program.

Bedrock Robotics says its autonomous excavators are doing paid earthwork on active job sites in Texas and Nevada with no operator in the cab.

A dedicated banking computer isolates your financial accounts from malware and phishing, but passwords, SIM swapping and outdated software remain risks.

The OlloNi SS1 AI robot pet uses a 4K camera and facial recognition to learn your family, but its removable Red Heart memory module raises questions.

Nine identity theft warning signs range from unfamiliar credit inquiries to SIM swap attacks that can quietly drain your bank account funds.

Robot.com's R-dog uses articulated legs and wheels to climb stairs and deliver packages, while its built-in screens display paid ads along the route.

MyChart phishing emails mimic real patient portal alerts with fake lab results and malware tricks that target Windows users across the country.