Consistency is a huge word when operating your business. I believe it is one of the key ingredients to success. You should strive to keep things exactly the same on a daily basis. A quick example, something that upsets me, if I go to McDonald's at 10:30 P.M. a 1/2 hour before they close and ask for a cheeseburger and chocolate shake. What answer do I usually get "sorry the shake machine is closed for cleaning" This to me is not fair I believe the first customer coming through the door, should receive the same service and items as the last person coming through the door. NO EXCEPTIONS!
If you relate this to the janitorial service business which we have chosen, there are many variables, price, service,staff, quality of work. In many cases we perform repeat business such as daily, weekly and bi-weekly service. Remember when you cleaned a residential customers house for the first time? How much attention to detail, and thorough you were? Do you still perform the duties like its your first time cleaning for this customer? I hope so. This my friend is consistency. Customers will choose you for loyal, committed and dedicated service. Sure you will have some errors but if you are consistent your customers will keep you around longer.
I know of some cleaning services who are "on the rebound" continually defending themselves to the customer, "yes we performed that, or we do that ever other week, or we only clean that monthly" You will lose customers this way, unless the customer has a clear understanding of the duties performed in writing they will expect it every time. Keep your business consistent by performing your duties the same every time. If you continue to think to yourselves "this is my first time cleaning for the customer, hopefully it will not be your last time" Make out a list of instructions for yourself and staff. Make one for every service you perform. Title this list
"THINGS THAT ARE DONE DAILY ON ALL JOBS"
for example residential, other than your basic duties. If you always vacuum the furniture for crumbs,check the upholstery for stains or polish all the wood furniture top to bottom.... or if you always clean the soap residue out of the soap dish and wipe down the shampoo bottles in the shower. You would add this to your list to keep it consistent. Once you do have your list compiled of things that are done, separate the things that are special that are not required and advertise them. Using the two examples above you could state in your advertisements, flyer's etc.
"Our residential cleaning program pays strict detail to the extras, some things you can expect by choosing Joe's cleaning service"
1-Did you know? Mold and Mildew can accumulate on shower items, shampoo bottles, soap dishes, etc.. along with disinfecting your shower we pay close attention by fully sanitizing these items for your health and safety
1- We understand that your furniture is a large investment Joe`s cleaning service takes pride in maintaining your furniture on each visit by performing vacuuming of upholstery, minor upholstery stain removal and full cleaning of furniture woodwork with polish.
I think you have the idea separate your regular cleaning duties from your special duties, but stay consistent with all of them, your customers will appreciate it, and in turn will keep you around longer.
P.S. Using that top example how about this for cross promotion.
1- We understand that your furniture is a large investment Joe`s cleaning service takes pride in maintaining your furniture on each visit by performing vacuuming of upholstery, minor upholstery stain removal and full cleaning of furniture woodwork with polish. (If our cleaners cannot remove the stain from your upholstery on each cleaning visit, please accept $10.00 off a full upholstery furniture cleaning performed by our trained carpet cleaners)
Kevin Carnahan
Founder (IJCSA) International Janitorial Cleaning Services Association
http://www.ijcsa.com
Owner: http://www.ijcsa.com
If you are worried about how many different business cards... Read More
Do you like animals? Would you like to work for... Read More
It behooves every professional mobile auto detailer to stay up... Read More
Q: I'm curious. What is the dumbest business question you've... Read More
I have to admit, I was curious. When I saw... Read More
By outsourcing to skilled professionals you'll be able to grow... Read More
Where would a business be without a business plan? A... Read More
We visited Lexus USA, home of the Lexus North America... Read More
What was your aim when you went into business for... Read More
Too often in business we get trapped into reviewing our... Read More
You may be in Mail Order, Direct Mail, or you... Read More
If you're serious about wanting to start a business, the... Read More
Should you buy a business opportunity or Franchise if you... Read More
So it's time to invest some finances into advertising your... Read More
Think of all of your business ideas as tiny seeds... Read More
Why are Chambers a good launching pad?Chambers provide you with... Read More
Many small businesses do quite well due to the blood,... Read More
Q: A friend told me that as a woman of... Read More
Cash is King... That is what everyone tells us and... Read More
"So what?" is a lovely question.It can lead to a... Read More
There's been a recent rise in the number of elderly... Read More
$elling $elling $ellingWhat makes a great sales person? Well, the... Read More
BioTechs even with the latest news had shed over 1000... Read More
Many job applicants want a job but often do not... Read More
You want to know more about making money with your... Read More
Western Springs shuttle limo ..Part of the power plan is making sure you have... Read More
1. TargetYou are not all things to all people. Decide... Read More
No matter your age or station in life, we all... Read More
Microfiber cleaning towels have been around for about ten years... Read More
It seems so long ago that I started my first... Read More
You are selling your small business (business value under $1... Read More
Completion not Perfection Five Keys To Doubling Your Productivity and... Read More
One of the greatest pitfalls in e-commerce is Field of... Read More
Buying a franchise is not for everyone. This guide will... Read More
How do marine type businesses start? Have you ever thought... Read More
Pardon my enthusiasm, but a large part of your small... Read More
Many mobile pressure-washing companies turn to government contacts to make... Read More
Running a business on the net these days can be... Read More
Here are just a few ways to increase and diversify... Read More
In a perfect world, starting a small business would be... Read More
When is advice free and when should you charge for... Read More
A reader of one of my online sessions asked should... Read More
Many smaller businesses choose niche markets for various reasons and... Read More
Why do you need an account plan?When you first decide... Read More
There are many little details that go into making sure... Read More
Starting a business? For many people, the bravery to venture... Read More
How do you make sure you have the business solutions... Read More
The book, "Become the Squeaky Wheel," by New Hampshire author... Read More
You're pretty proud of yourself! After all, only four months... Read More
Business checks are available in many styles and varieties. They... Read More
Small Business |