I recently met with a very successful magazine publisher who was telling me how a chain of retailers for his magazines wanted everything their own way, even at the expense of losing revenue for their stores and missing out on the opportunity to provide real customer service to the customer.
He was mainly concerned that some of the members of this chain, which, was made up of basically "mum & dad" store owners honestly thought that as it was their business, no one else should ask them to do anything over and above what they wanted to do.
As we discussed this further, what "upset" him was what he believed was their mistaken belief that they did not work for a boss and they were in fact the boss and that was it, no debate, no argument, "we do as we please".
He explained, "we all work for a boss, be it the bank, the shareholders, the government, our employees, customers, suppliers, family, if fact, anyone who relies on us for support, service or advice".
He went on to say that if we consider ourselves not answerable to anyone else when we own a business, we are quickly headed for doom or at least a business life of mediocrity.
So who is the boss in your business?
Garry is a successful consultant, speaker, mentor & coach in the area of self-development.
Based in Sydney Australia he runs his own business "Minds Alike" and works with small business owners and individuals assisting them to set & achieve their goals.
You can view his blog site at http://www.mindsalike.blogspot.com
Articles abound advising the business community how to properly screen... Read More
One of the simplest ways to expand your marketing efforts... Read More
When working properly, computers enable small businesses to make big... Read More
You see it often in large shopping complexes. Customers seem... Read More
There have been many great points raised on both sides... Read More
Marketing is one of the four corner-posts of a solid... Read More
You've heard marketing and advertising gurus quip, "Sell the sizzle,... Read More
There are only a handful of car wash franchises in... Read More
Nothing can drive a business down faster than customers who... Read More
Are you a motivational speaker who consistently gets rave reviews... Read More
How do you sponsor an event and get personal introductions... Read More
We visited Lexus USA, home of the Lexus North America... Read More
WHEN you are operating or planning a small business that... Read More
The FTC, Federal Trade Commission, is considering modifying the franchise... Read More
-- The One Pager Shortcut Series --People do business with... Read More
You'd like to go into business for yourself, and believe... Read More
You are selling your small business (business value under $1... Read More
If small business had no important outside audiences, it wouldn't... Read More
Many self employed professionals find themselves overwhelmed, frustrated, and confused... Read More
If you've been thinking about starting a business, but are... Read More
In the world today, many people are further in debt... Read More
Perhaps you are building a new home office or you... Read More
Buyers want both online and local information about where to... Read More
Owning a small business in Wichita, KS might not be... Read More
In the Truck Washing Business every single type of vehicle... Read More
building upstairs extension lake barrington garage addition to front of house ...Here's why 'WHY' is such a profit-making marketing trigger."Stop taking... Read More
Running a business, whether large, small or in your home,... Read More
Here are just a few ways to increase and diversify... Read More
When we speak of branding most of the time people... Read More
Debt collection letters--an overview"Debt collection letter" in the singular may... Read More
It's Monday morning and Connie the Consultant sits in her... Read More
Many new ventures are preoccupied with all the money they... Read More
$37.4 million funded from venture capital today. $86.4 million funded... Read More
What unspoken message are you sending your clients and customers?... Read More
Ongoing support for a franchise system is omnipotent. A major... Read More
Are you tired yet of all the books out there... Read More
Aside from the fear of losing a spreadsheet or research... Read More
Let's face it, we all tend to get stuck in... Read More
The efficiency of debt collection is the difference between a... Read More
Obtaining a business credit card enables the small business owner... Read More
Here are a few tips on how to hand out... Read More
Your business account comes with an ATM, Debit card. Pick... Read More
If you want to start a business in 2005, and... Read More
All cities have a purchasing office and/or a procurement officer.... Read More
A few years ago, I visited Beijing for the first... Read More
This year, some 700,000 American businesses will be sold. Most... Read More
Have you ever heard the phrase, 'PREPONDERANCE OF PROOF'?I recently... Read More
Frankly, given the legal and regulatory requirements involved in attempting... Read More
Now that you have invested your time, energy and money... Read More
Grow your Professional Organizer business by branching out into related... Read More
Small Business Small Business |