Home
>
Web Design
>
Why You Want to Include an FAQ In Your Site

Why You Want to Include an FAQ In Your Site

Congratulations! You've got a brand new site and it's doing pretty well. You check your statistics every day and the hits and page views keep climbing, your links are all in order and everything looks very good. On top of that, your guestbook is filling with great comments and you're getting a few emails now and then with praise and perhaps a question or two.

Now is a good time to sit back and examine the subject (or subjects) of your site. What is the theme? What are you trying to accomplish? Then once you've got your site visualized, start to think about it from the perspective of a new visitor. Put yourself in their shoes, and assume you know nothing. What questions would you have? Write down these questions or type them into a document as you think of them.

What you are creating is a list of frequently asked questions (commonly abbreviated as FAQ). These are questions that your visitors may have about your site, the subject or theme, or even about you. Just about any question is valid, as long as it is helpful to your visitors.

Let's create an example of, say, a web site about model railroading. Now, what questions would you have if you surfed to that site? You might want to know "what is it?", "when did it start?", "how much does it cost?", "why does this site exist?" and "who is the webmaster?".

That last question is more important than it seems at first glance, as putting a face behind a web site increases it's credibility and makes it more likely that your visitors will (a) return, (b) tell their friends, and (c) purchase something (if your site is commercial). Some web guru's will tell you never to include information the webmaster - these people simply do not understand human nature. In general, people will trust another person far more easily than they will trust a web site or a machine.

Once you've got your list of questions, go ahead and create one or more web pages (create as many as you like). Add the questions to the pages, along with the answers. If you feel like linking to articles within your site go ahead. I would avoid including external links at this point, as you want to get people interested in your site, not someone else's.

Remember to keep your answers short and to the point. You are not trying to duplicate your web site. Your goal is to give your visitors some quick answers to their questions to get them more interested in looking around further.

As you are adding your questions and answers, you will most likely come up with additional questions. By all means, add those to your frequently asked questions as well.

Some webmasters like to include a form at the bottom of their questions to allow people to submit additional one's if desired. This is a great idea, as it is an easy way to improve your web site's interactivity - which is usually very good for getting people to return later.

I would not recommend, however, doing what I've seen some webmasters do - automate this function. I guess the idea is to get your visitors involved in answering the questions. In this case, the FAQ becomes more or less a moderated message board. I prefer just to receive my visitors questions in an email, which I can then either answer directly or add to the FAQ when I get the chance.

FAQ's are great for answering simple questions that your visitors may have before they send you an email. It is important to remember to include a link to the FAQ in a prominent place on every single page of your website - you want people looking at them when they have questions.

In summary, FAQ's tend to pull visitors into your site and make them feel better about it, which means they are more likely to return for more again and again.

About The Author

Richard Lowe Jr. is the webmaster of Internet Tips And Secrets. This website includes over 1,000 free articles to improve your internet profits, enjoyment and knowledge.

Web Site Address: http://www.internet-tips.net

Weekly newsletter: http://www.internet-tips.net

Airbnb cleaning service Arlington Heights ..

In The News:

AI phishing scams now use voice cloning and deepfake technology to trick victims, but Kurt "CyberGuy" Knutsson reveals warning signs to watch for.

Inversion Space unveils Arc, a reusable reentry vehicle that can deliver up to 500 pounds of cargo from orbit to anywhere on Earth in under an hour.

Red flags like processing fees, urgent countdowns and requests for full Social Security numbers expose fraudulent settlement sites targeting consumers.

Comprehensive analysis of Google Maps, Waze and Apple Maps examines usability, routing accuracy, data handling and features across the top navigation platforms.

Expert analysis reveals whether wired Ethernet or wireless Wi-Fi connections are safer for home internet use, plus practical steps to secure your network from attackers.

Australian construction robot Charlotte uses sand, crushed brick and recycled glass to 3D print fireproof, floodproof homes with reduced carbon footprint.

Cybercriminals are using fake invitation emails to trick recipients into downloading malware and stealing personal information and data.

Flying drones could help retailers fight a 93% increase in theft rates as Flock Safety promotes airborne security systems to track suspects and deter crime.

The Fox News Artificial Intelligence Newsletter brings you the latest news on the emerging technology every Saturday, highlighting top stories.

Hacker group Radiant stole data from 8,000 children at Kido nursery chain, demanding ransom and directly contacting parents with intimidation tactics.

As 18 states implement bell-to-bell cell phone bans, creative students use Google Docs, iMessage on MacBooks and Post-It notes to stay connected in class.

A sheriff's captain says deputies often spend hours writing reports between calls, but Axon's AI program, Draft One, helps them save crucial time in the field.

Sora 2, OpenAI's new video-generation app, can create AI-generated videos based on a singular prompt. The results are both mind-blowing and terrifying.

iPhone and Android users can reduce Wi-Fi calling battery drainage through settings adjustments, background app limits and stronger Wi-Fi connections.

Work email scams are becoming harder to detect as criminals use AI and spoofed addresses to trick employees into opening malicious attachments and links.

From her Arizona living room, Christina Chapman ran a covert hub that helped North Korean operatives infiltrate U.S. firms, netting $17 million in stolen salaries.

UC Santa Barbara researchers developed a soft robotic intubation system that achieved 100% success rates for experts and 96% for paramedics with minimal training.

Scammers exploit probate filings to target grieving families with fake fees and debts, Kurt "Cyberguy" Knutsson reports.

Automotive giant Stellantis becomes latest victim of widespread Salesforce breaches affecting companies like Google, Cisco and Adidas this year.

A woman from Washington reunited with her missing Maine Coon cat Louie after 11 days using Love Lost, a free AI-powered pet recovery platform.

Expert cybersecurity tips help Mac owners remove malware infections and strengthen defenses with antivirus software, password managers and system updates.

Meta's AI chatbot training rules bans sexual roleplay with minors and block access to child abuse material as regulators scrutinize its safety measures.

Online banking users face a new threat: web injection scams that overlay fake pop-ups to steal logins. Here’s how to spot them and protect your accounts.

Meta introduced Teen Accounts to Facebook and Messenger while launching a School Partnership Program for U.S. educators to report bullying within 48 hours.

Executive order signed by President Donald Trump tasks Robert F. Kennedy Jr.'s MAHA Commission with using AI to find new cures for childhood cancers.

Why You Want to Include an FAQ In Your Site

Web Design