Websites that have multiple pages usually have a Frequently Asked Questions (FAQ) page. There are several good reasons why you should have one.
Before you write an FAQ, do some research. Think about your favourite websites and formulate some questions you might ask about their products or services.
Now surf to those websites and review their FAQ pages. Were you able to find answers to your question quickly? Or did you have to scroll or click through pages to find what you were looking for? Were the questions separated into logical categories or were they put in random order?
This should give you an idea of the "do's" and "dont's" of creating an FAQ.
Another valuable research technique is to ask good friends or customers to give you feedback on your products or service. What questions popped into their minds when they visited your website. (You might offer a small gift or discount to your customers in exchange for feedback.)
After getting everyone's comments, assemble the questions and group by category. For example, questions about how quickly you ship products would be under your "Shipping" category, etc.
Write your FAQ in a "Question & Answer" format.
Organize the questions in each category so the most important questions appear near the top.
Create a "Table of Contents" at the top of your FAQ page and put the most asked questions here.
Hyperlink them so your customer just has to click to get to the answer. Or hyperlink your categories at the top of the page.
Here's a few more tips:
About The Author
David Coyne is a marketing consultant and online entrepreneur.
Visit his website and get the FREE e-book "Marketing Secrets Of The Ages." You can sell this e-book to customers and keep 100% of the profits. http://www.dc-infobiz.com
Creating a web site takes thought, planning and execution. Unfortunately,... Read More
Color is one of the most important but least understood... Read More
I hate to imagine that in your web development project... Read More
We will take a look at why your visitors may... Read More
Remember your vision for your company and the brand or... Read More
Have you ever walked pass a shop that, for some... Read More
Before doing anything on the technical side, you need some... Read More
Should Generating Revenue From A Website Be The Prime Motivator?... Read More
If you are going to have a web presence for... Read More
Your web site has been up for a few months... Read More
With so many new websites going up, it is hard... Read More
This article may come as a surprise to you.Especially since... Read More
Why your site should be developed with CSS and semantic... Read More
Do you know why the majority of people use the... Read More
There are two camps when it comes to flash web... Read More
You have identified that to have an internet prescence would... Read More
Any design on a web application involves the effective input... Read More
If your Web site doesn't project a professional and polished... Read More
Many people today are tired of the Microsoft software that... Read More
When building your website you might not have a large... Read More
Thinking about designing your own website? Think again about adding... Read More
The top ten fonts for website design might change in... Read More
This article gives free tips on how to find a... Read More
Avoid these mistakes and your site will be steps ahead... Read More
When you design a website how do you start ?Do... Read More
Choosing a web designer can seem like a daunting task.... Read More
Navigation must be simple. Since it's the backbone of your... Read More
Not all links are created equal.While all of your links... Read More
Home-based businesses need a strong web presence to combat the... Read More
Seeing is believing.One trick to increase your visibility as well... Read More
Making your site accessible means making it available to be... Read More
Does website design make a difference in how long people... Read More
I get the occasional web design lead from my website.... Read More
Out there in the WWW there are thousands sites using... Read More
Content is the most important part of any website.The Internet... Read More
Usability isn't only for Web design. It's also applicable in... Read More
Want to know what the worst thing to say on... Read More
How many of the visitors to your web site take... Read More
I can't figure out people who have products or information... Read More
The ability to create simple, attractive and functional web pages... Read More
This may comes as a surprise to you but, if... Read More
It has been said that the best online sales copy... Read More
Why your site should be developed with CSS and semantic... Read More
CSS is a new option for website designers that have... Read More
Congratulations! You've got a brand new site and it's doing... Read More
Questions to ask when designing a Web Site for your... Read More
An application is not ready for use unless you have... Read More
There are literally thousands of different options, styles and formats... Read More
Remember your vision for your company and the brand or... Read More
Novice and professional graphic designers, we are aware that you... Read More
Web Design |