Home
>
Web Design
>
Can Your Visitors Contact You From Your Website

Can Your Visitors Contact You From Your Website

Argh, where's the contact button?! Believe it or not, some websites just DON'T WANT any visitors (even customers) to CONTACT them. There's no email address, no contact form, no NOTHING!

What if a potential customer wants to BUY something from your website but have a few questions or doubts that he/she needs to ask you first? If you have a FAQ page, that's the first place he/she will definitely seek answers...but what if your FAQ page still can't provide the answers he/she seeks?

Don't care?! Not your problem?! Would rather prevent spam than going through all the trouble?!

If your website can't even provide even HANDLE the SIMPLEST form of communication, you will definitely lose lots of potential customers (even loyal customers) because simply can't contact you!

That's why the Contact Us button or link should be placed in a highly visible or accessible position. This is common sense. Who would feel SAFE to buy from a someone let alone a website that don't even provide the most BASIC form of customer support. What if the product they bought is defective or they're having some trouble accessing it?

If you're HIDING your website's email address purely because of spammers, especially from those email harvester software, you do NOT really need to REMOVE your email address from your web site. You can create and place a simple GIF image with your email address on it using the same background color as your web page.

Example 1:

To contact us, send us an email to:

If you don't want to use an image, you can separate your email address so that it doesn't look like an email address to email harvester softwares...

Example 2:

To contact us, send us an email to: sales at ebookok dot com

This approach is NOT recommended, because some visitors will actually send an email to sales at ebookok dot com without first changing it to sales@ebookok.com. Of course you can tell them to remove the at and replace it with @ and dot with "." before sending it.

Alternatively, you can create a web form that allows visitors to submit their questions to your email DIRECTLY from your website. You will need a little PERL programming knowledge for this, or you can simply hire someone else to write it for you!

If you do use web form as the ONLY way to contact you, make sure (1000 percent) that the script is WORKING properly! Make sure you've set the permission for the script, no errors, etc.

Note: When scripting in Perl, usually a simple MISSING ";" or "{", or "}" or "Permission Not Set" errors are the main reasons why your script is not functioning the way it should be! Always make sure your script is as BUG-FREE (not containing any errors) as possible!

When your visitors submitted their questions to your through your website, it's a good idea to display a friendly message like: Thanks for submitting a question, I will be in touch with you shortly!

This is a good practise and it is highly recommended because your visitors will know that your script works and their questions was indeed successfully submitted. Some websites don't even bother to add a simple message like: Your question was submitted.

They will just display a silly BLANK page or REDIRECT you back to their contact page or homepage...leaving you to wonder if your message was indeed submitted properly.

Always try to answer all emails ASAP and personally - within 24 hours. Customer service is IMPORTANT! Let them know that you care about them and they will be happy to do business with you! :-)

That's all for this article, have fun placing those contact link!

About The Author

Get fresh, weekly, up-to-date Internet Marketing Power Tips and Exclusive eBooks that will give you an unfair edge over your competitors here: sales@ebookok.com

Culver prom limo ..

In The News:

An artificial intelligence-powered home security system can fire paintballs and tear gas at trespassers. The camera identifies human faces and animals.

Technology expert Kim Komando gives her tips and tricks on enhancing your user experience a smartphone and other devices you use everyday.

A new camera called NUCA uses artificial intelligence to create deepfake photos of subjects by stripping away clothing in close to real time.

The Kimberley Kube trail-ready camper has a compact but spacious design and combines luxury, functionality and ruggedness for a weekend getaway.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

Emails instructing you to reset your password for an account may be legitimate, or they may be scams. Kurt "CyberGuy" Knutsson explains.

Northrop Grumman's Manta Ray uncrewed underwater vehicle aims to revolutionize undersea missions — it glides through the ocean without human assistance.

Learn how to work Google's calendar application to streamline and organize your daily tasks from technology expert Kim Komando.

If you do not want Facebook to have automatic access to your private photos, follow our tips to protect yourself. Kurt “CyberGuy" Knutsson shows you how.

Kurt “CyberGuy" Knutsson goes into detail about Apple’s recent iOS update that allows iPhone users to instantly translate spoken language simply by using the Action Button.

Safeguarding your digital life with a reliable physical backup isn't just a precaution, it's a necessity. Kurt “CyberGuy" Knutsson provides the essential backup checklist.

Kurt “CyberGuy" Knutsson reveals how a Redditor exposed false recycling claims at their apartment, highlighting a report that only 21% of U.S. recyclables are processed.

Kurt "CyberGuy" Knutsson offers a travel toolkit featuring five technology tools to help you with booking flights and hotels for your summer vacation.

The bubble behind the clock on your iPhone can appear in different colors. Kurt "CyberGuy" Knutsson explains what each of those colors mean.

Scammers are using the power of artificial intelligence to mimic voices of people and are using the fake voices to commit crimes, like kidnappings.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

Tech guru Kurt "CyberGuy" Knutsson explains the science behind the Invisibility Shield, a 6-foot shield that makes people become invisible.

The International Olympic Committee on Friday announced plans to use AI in various Olympic aspects, including athlete identification, training and judging.

Tech guru Kurt "CyberGuy" Knutsson explains an easy trick to avoid squinting while working or surfing the web by zooming in on your personal computer.

Streaming giant Roku has recently been targeted by a pair of cyberattacks, and the company confirmed over a half million Roku accounts were compromised.

The Land Aircraft Carrier combines an all-terrain, six-wheeled vehicle with a two-seat aircraft, which features electric vertical takeoff and landing.

The European Union has sent TikTok a "request for information" on the video sharing platform's newest app, TikTok Lite, under the Digital Services Act, with the aim to clean up social media.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

The FBI is warning the public about a recent phishing scam via text that claims its targets owe money in Pennsylvania for unpaid road toll charges.

Your Apple Music settings may be revealing to your contacts what you're listening to. Kurt "CyberGuy" Knutsson explains the process to change those settings.

Can Your Visitors Contact You From Your Website

Web Design