Home
>
Team Building
>
Feedback - Confirming the Good News

Feedback - Confirming the Good News

The feedback I'm talking about here isn't some sort of formalised appraisal that takes place with your team members every month, or every six months or once a year. This feedback happens continually and it happens when you see or hear something you want to give feedback on. The trick is - keep it simple.

If you see or hear something you do like - you tell the team member about it. If you see or hear something you don't like or feel could be done better - you tell the team member about it and you coach them.

Confirming Feedback is about giving the good news. It's about confirming to your team member that you approve of whatever it is you've seen them do or heard them say. It's a compliment or a thank you.

It also seems to be something that some managers have great difficulty with. They take the attitude that - "why tell people that you're pleased with them when they're only doing what they're paid to do in the first place."

A great deal of this attitude stems from managers believing they having to be big and tough and macho. And managers don't do all that touchy-feely stuff, saying thank you is for wimps.

If you still feel a bit like that, think for a moment how you felt if a manager ever gave you a genuine compliment or a thank you for a job well done. I bet you felt pretty good and probably motivated to do even better. I'm also sure you didn't think your boss was a big softy or that he lacked courage; probably the opposite.

Successful managers realise that almost everyone reacts positively to Confirming Feedback. They feel better about themselves and they feel motivated to repeat the behaviour. There is a saying that says - "You get more of what you reward."

Michael LeBoeuf tells this fable in his book 'The Greatest Management Principle in the World.' -

A man went fishing one day. He looked over the side of his boat and saw a snake with a frog in its mouth. Feeling sorry for the frog, he reached down, gently took the frog from the snake and set the frog free. But then he felt sorry for the snake. He looked around the boat, but he had no food. All he had was a bottle of whisky; so he opened the bottle and gave the snake a few shots. The snake want off happy, the frog was happy and the man was happy to have performed such a good deed. He thought everything was fine until about ten minutes passed and he heard something knock against the side of the boat. With stunned disbelief, the fisherman looked down and saw the snake was back with two frogs!

So if you tell one of your team that you like the way they have completed some aspect of their work, then you'll find that they continue to do that work in the same way or probably even better.

However, your feedback must be genuine.

Sometimes on a seminar, I ask the group - "Who likes receiving compliments?" Often only a minority will put up their hand. I then ask them - "Who likes receiving a genuine compliment?" This time almost everyone puts up their hand. People often feel that a compliment isn't really meant and they sometimes feel a bit patronised. That's why it's important that your Confirming Feedback is genuine and it

sounds genuine. Don't say it if you don't mean it!

Sam Walton the founder of Wal-Mart once said - "Nothing else can substitute for a few well chosen, well timed, sincere words of praise. They're absolutely free and worth a fortune."

Confirming Feedback is worth a fortune to you in terms of motivating your team and achieving your goals and targets.

Discover how you can generate more business by motivating your team! Alan Fairweather is the author of "How to get More Sales by Motivating Your Team" This book is packed with practical things you can do to get the best out of your people . Click here now http://www.howtogetmoresales.com

http://www.howtogetmoresales.com

shuttle to Midway Beardstown .. Lockport Chicago limo O’Hare

In The News:

The FBI has issued a warning that scammers are impersonating doctors, police and banks using spoofed numbers as "smishing" texts surge nationwide.

Communities with unreliable internet service stand to gain after Amazon's Project Kuiper launched its first full batch of satellites into orbit April 28.

Tech expert Kurt “CyberGuy" Knutsson says unsubscribing from spam might actually backfire. Learn when to avoid it and stop junk effectively.

Tech expert Kurt “CyberGuy" Knutsson talks about how the first nonstop beating heart transplant, called zero ischemic time, at Taiwan hospital changes surgery.

Kurt “CyberGuy" Knutsson: FBI warns of "time-traveling" hackers.

Kurt “CyberGuy" Knutsson talks about a soft, vine-like robot called SPROUT that aids safe survivor rescues in collapsed buildings.

Health insurance giant Blue Shield of California confirmed it had been sharing private health data of 4.7 million users with Google for three years without even realizing it.

Delta and JetZero’s blended wing body aircraft marks a meaningful step toward a cleaner, quieter and more efficient future for air travel.

Recent reports show many common passwords can be cracked in literally seconds. Kurt the CyberGuy explains how to strengthen your passwords.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

Iron, a robot that stands 5 feet, 8 inches tall and weighs 154 pounds, combines advanced artificial intelligence with human-like movement and exceptional vision.

Hertz, the rental car giant, recently confirmed that customer information was exposed through a cyberattack on one of its software vendors.

There are a number of features with AirPods you may or may not know about to take your listening experience to the next level. Kurt the CyberGuy explains.

These 35 Chrome extensions have privacy and security concerns. Tech expert Kurt “CyberGuy" Knutsson says to delete them now.

Tech expert Kurt “CyberGuy" Knutsson says 329,000 mph fusion rocket promises to be fast, disruptive and enable deep-space missions.

Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.

Tech expert Kurt “CyberGuy" Knutsson says a new autonomous AI is a game changer that also raises privacy risks. Is your data safe?

Tech expert Kurt “CyberGuy" Knutsson says robots and drones are revolutionizing fruit farming with faster picking and smarter handling.

Landmark Admin revises May 2024 cyberattack scope to show twice as many people were affected. Kurt “CyberGuy" Knutsson gives tips to help stay safe from an insurance data breach.

Tech expert Kurt “CyberGuy" Knutsson talks about how Yamaha’s hydrogen outboard motor could revolutionize boating with zero emissions.

Tech expert Kurt “CyberGuy" Knutsson reveals how to memorialize or remove a deceased loved one’s Facebook account and protect their digital legacy from misuse or scams.

Tech expert Kurt “CyberGuy" Knutsson says an Apple Watch saved psychiatrist Amanda Faulkner by detecting deadly leukemia early.

Scammers and fraudsters are increasingly targeting the most vulnerable, especially nursing homes and the personal data of their residents. Kurt the CyberGuy has safety tips.

Infected USB flash drives can spread malware among multiple organizations in ways that can easily bypass traditional security systems.

With a fully automated warehouse system and AI-powered robots, Ocado's Hive picks, packs and delivers grocery store orders in just a few minutes.

Feedback - Confirming the Good News

Team Building