#5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed?
#4 Typically your company gets hardware parts and accessories from different vendors. Is your purchasing done centrally? Can you get the information of all vendors & the products they offer on a single click? Can you compare prices & other information before placing an order? Can you modify a purchase order (PO), have a revision history & email the vendor the updated PO? Can you track POs till all the items mentioned in a PO arrive?
#3 You might have entered into contracts with various vendors. Do you maintain & keep track of all your maintenance & support contracts in one place? How about having soft copies of actual contracts that are available to you through a web browser and is always a single click away?
#2 Your company has a variety of hardware like PCs, printers, scanners, OHPs etc and a plethora of software ranging from MS Office to Adobe Photoshop (all of various versions). Are you still using spreadsheets & manually tracking all these assets? Can you tell whether all the software you have comply with licensing? Can you tell how many of these hardware components & software copies are available with you at any instant? Can you tell how much of these are under utilized or not utilized at all?
#1 Your employees come up with different service requests ranging from "Not able to print from my PC" to "Cannot send mail". How do you ensure that such requests are taken care of by your support staff, that too efficiently? How do you ensure none of the requests fall through the cracks? Is there a Knowledge Base which can offer self-help for the employees? How do you keep track a high volume of requests?
AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting at $495 (there's a Free Edition too) backed by a company that has set a benchmark for customer care & support. For further information, mail to sales@adventnet.com or visit our website http://www.servicedeskplus.com
Natarajan Aravind
Market Analyst
AdventNet,Inc.
http://www.servicedeskplus.com
Simply put, fleet maintenance allows companies to monitor and maintain... Read More
Internet worms. Is your PC infected?If your computer has become... Read More
Although we don't know whether Microsoft ever envisioned such a... Read More
When Windows fails to boot it is normally caused by... Read More
One day, you suddenly realize that your computer started to... Read More
I suggest that you do not spend a lot of... Read More
Homeland security, airport security, Internet security ??" these days we???re... Read More
Around the same time Microsoft made its move with .Net... Read More
If you company is small or mid-size special products or... Read More
IntroductionDuring the early years of our modern computer era, very... Read More
I like my software simple. If it's too complex or... Read More
Siebel is traditional CRM market leader, however and mostly due... Read More
Have you noticed WordPerfect is gearing up for a comeback... Read More
Microsoft Great Plains is main mid-market application from Microsoft Business... Read More
The COSMIC FP (function point) software quality metric, is no... Read More
Microsoft bought Navision, Denmark based software development company, along with... Read More
Let's first look at your ERP system selection (without Retail... Read More
If you have Microsoft Great Plains and support it... Read More
We've all seen the ads on TV for Netzero 3G.... Read More
First we had the original Google search that evolved into... Read More
What is Interactive Mapping?Interactive mapping is a visual display medium... Read More
The Software 2005 conference is now a wrap. This conference,... Read More
Just when you thought you were Web savvy, one more... Read More
In 2004 Oracle, Inc. made its new step toward J2EE... Read More
If you have been using the Internet for any amount... Read More
Wood Dale limo ..If you look back to the history, you will see... Read More
We'll give you non formal view, based on our consulting... Read More
Rapid Application Development (RAD) is a software development methodology. In... Read More
I provide, here clear explanations and a count of function... Read More
Microsoft Great Plains is now targeting large and midsize businesses... Read More
Microsoft Client Relation Management system (Microsoft CRM) and Microsoft RMS... Read More
When you buy a computer, it most likely comes with... Read More
Need help making sense of algebra? Have algebra lectures in... Read More
If you would like to pick something from Microsoft, or... Read More
Our hosted solution allow you to run your own search... Read More
Microsoft CRM is winning market share step-by-step from such the... Read More
Task Manager is a Windows system utility that displays thetasks... Read More
What is RAID RECOVERY?RAID stands for Redundant Array of Inexpensive... Read More
What is 'adware'?Adware is basically software or scripts that are... Read More
Microsoft Great Plains, former Great Plains Software Dynamics / eEnterprise... Read More
Viruses and spyware usually show up on your computer one... Read More
Configuring PPP PAP AuthenticationNow we know how the ISDN link... Read More
If you are in the market for new staffing software,... Read More
Need software to record your voice, streaming audio or musical... Read More
Spyware is like the new technological nuclear weapon on the... Read More
#5 All your hardware components like Printers, PCs etc come... Read More
Great Plains Software Dynamics, Dynamics C/S+, eEnterprise were written on... Read More
Before September 1995, Microsoft Windows was an MS-DOS program. DOS... Read More
Microsoft Business Solutions ? Great Plains has captured the US... Read More
With this small article we are continuing Microsoft Business Solutions... Read More
Software |