Your Administration Team - Look After Them

In most organisations the administration/support team, although they can be acknowledged as being important to the business, they are treated as if they're not.

Day after day, week after week they are in the office, slogging away making sure the work gets done. Many of them are so conscientious they won't take time out and stay at their desks until the work is done. Not only are they integral to the running of any business, their income and the way they are treated may not always reflect the importance of their role.

Jenny's Story

Jenny has worked for her current employer, for the past three years and thoroughly enjoys her role as Personal Assistant to the General Manager. They have a great working relationship. Whenever she needs time off to attend her children's sports days and special events, it's never an issue. If she requires the occasional afternoon or morning off to deal with personal matters, all she has to do is ask. Because of this attitude with her employer, she does her utmost best in her work and never thinks twice about working overtime on the odd occasion. In fact she works twice as hard.

This is a totally different situation to Jenny's previous employer. Jenny had been working for another organisation where her boss was 'married to the job'. Although he had a wife and family, his behaviour didn't reflect this. He worked all hours of the day and night and couldn't understand why everyone else went home at 5.00 p.m. Although she did her utmost best to organise him and get the work done on time, he would always ask for tasks to be done just when she was getting ready to leave for the day.

On the many occasions when she worked back or took work home so that her boss would have what he wanted for the next morning,he never thanked her. He just assumed that's what she should do. He never considered her needs. She was a single parent and therefore had major responsibilities. She had a life too. Her boss on the other hand was fortunate to have a a wife who didn't work and took care of their personal life.

Prior to Jenny being in this role, there had been three other people who had worked in her position, and all three had lasted less than three months.

Jenny had enough, she left after 6 months and found her current position. It wasn't the money that was her main issue. It was the flexibility and appreciation. Although her boss was pleasant enough, he just didn't understand that there is more to working with someone than just paying their wages.

The Final Word

When employing staff make sure they are the right fit. If you're looking for someone who can be extremely flexible in their hours and can come in early and stay late, then make sure that person is in the right personal situation to do that.

Employing people is a skill in itself. Keeping them happy so that they will be an important part of your business is another story. As mentioned in prior newsletters, when you look after your people, they will look after you and your business.

About The Author

Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life. www.office-organiser.com.au, www.office-organiser.com.au

shuttle West Chicago ..
In The News:

It's tax season, and tech guru Kurt "CyberGuy" Knutsson offers tips for how to avoid falling victim to a costly scam that attempts to steal your private information.
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
The Buitenverblijf Nest is a birdhouse-like cabin 25 feet off the ground in the woods of the Netherlands that offers vacation rentals for nature lovers.
Doly the creepy-eyed robot was created by Limibit of Ontario, Canada, and can help users learn coding, robotics and artificial intelligence.
Technology expert Kim Komando shares how to make sure your new smartphone works as good as new. Make sure the junk on your previous devices doesn't carry over.
Using your iPhone's hot spot instead of public Wi-Fi can protect against against cybercriminals and hackers getting their hands on your personal information.
Apple recommends against using rice to dry out your water-damaged iPhone. Placing an iPhone into a bowl of rice could actually damage the phone.
A SWAT member said, "Ma’am, A South American gang is targeting homes to steal from. The jammer says you might have been next. Do we have permission to enter your property?"
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
Tech guru Kurt "CyberGuy" Knutsson explain what you need to know about phone spoofing and how to stop it so you can protect yourself from scammers.
Setting up auto reply for your Android can help avoid distractions. Because Android phones do not have built-in auto reply, an app is necessary.
Kurt “CyberGuy" Knutsson says VajraSpy RAT may not be one of the most successful cyber scams out there, but it is sure good at fooling users via Google Play.
Trident LS-1 (L for land, S for sea) is a three-wheel vehicle that can drive on land then launch right into the water from a launching ramp. Kurt “CyberGuy" Knutsson has the details.
X has changed their policies on getting your profile verified with a blue check mark. This has given scammers a unique opportunity. Kurt “CyberGuy" Knutsson explains.
Kurt “CyberGuy" Knutsson explores the ZenRobotics 4.0, the latest generation of smart robotic recycling that uses AI to sort more than 500 waste categories with high speed.
Monumental's artificial intelligence-powered bricklaying robots work in teams of three. One grabs bricks, one fetches mortar and a third lays the bricks.
Users of Apple's $3,500 Vision Pro headsets are returning them to stores, citing discomfort, headaches and eye strain among other concerns.
The latest XLoader malware targets the Android, but other devices will soon be targeted, according to tech guru Kurt "CyberGuy" Knutsson.
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
Doug Philippone, a venture capitalist and defense contract expert, said the bureaucratic state makes it hard for start-ups to get innovative tech into the military.
Developed by scientists, OK-Robot can clean up a your house on command, dismissing the suggestion that robots can only do factory work.
Navi, which is built for Apple Vision Pro, is an app that allows users to translate conversations in any language and can be used for movies, TV shows and podcasts.
A cellular outage disrupted service for thousands of AT&T customers Thursday, leaving some devices on SOS mode. Here's how to restore connections on some phones.
Kurt “CyberGuy" Knutsson highlights a new report that reveals nearly half of last year's ransomware attacks targeted industrial organizations in North America.
Kurt “CyberGuy" Knutsson gives the details on BILT's new app for Apple Vision Pro that provides 3D immersive instructions to make DIY projects easier, faster and more enjoyable.

Solitude Vs Teamwork!

Irrespective of any given situation, "Team Work Works!" It is... Read More

Franchisee Relations and Team Work

Franchisees of a particular franchise must get along in order... Read More

Leading To A Preferred Future

Last month's edition of Footprints and Monuments illustrated a parallel... Read More

Building Teams -You see it everywhere

A college football team has it. A corporation has it.... Read More

You, Your Team, and Your Coach

The grand purpose of coaching is to help your managers,... Read More

Nine Ways to Contribute to Project Team Success

The world of work has changed. It used to be... Read More

Top 7 Ways to Motivate Your Team

1. Involve them. Many employees want to be involved in... Read More

The Top Ten Methods to Create a Successful Work Team

Teams are often useful in situations where the task cannot... Read More

How the P.R.I.D.E. Team Changed my Call Center

Several years ago I took an assignment as a Manager... Read More

How to Boost Morale In Your Organisation

Who keeps the wheels turning in your organisation? Who holds... Read More

Motivation - Dont Make Your Team Uncomfortable

The people in your team may feel a bit uncomfortable... Read More

Feedback - How to Make it Effective

Let's look at the detail of giving feedback. Whether you... Read More

General Patton and Leadership

No figure in history is like General Patton. He was... Read More

Collaboration Software - Building an Office Without Walls

The rise of the internet has given businesses a new... Read More

Designing and Deploying Human Centric Processes

A lot of effort has been carried out in the... Read More

Book Summary: The 17 Essential Qualities of a Team Player

A follow-up companion reader to The 17 Indisputable Laws of... Read More

Teamwork in the Workplace: A Definition

A tight knit team is a group of competent individuals... Read More

How Does Personal Development Help in Business?

Teams run most businesses and teams work best if each... Read More

What Do Trainers Do When They are Not Training?

In the new corporate environments where everyone wears more than... Read More

If You Can?t See It, They Won?t Do It

Recently, while developing a customer service program, I asked my... Read More

Intercultural Team Building

Internal business structures have been radically transformed over the past... Read More

Why It Pays to Out More Humor in the Workplace

1. Humor reduces stress levels and stress is the number... Read More

Team Journaling

The very effective tool of keeping a journal can be... Read More

Team Work

There's nothing that matches the power of teamwork to accomplish... Read More

Having Trouble Motivating Others? Try WIIFM

Recently my fourteen-year old son Matt dressed up as Santa... Read More

limousine Chicago airport Round Lake Heights ..