install vinyl siding best siding siding types best siding lindenhurst hardie plank siding round lake heights .. Chicago Drug testing

If You Can?t See It, They Won?t Do It

Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he wanted his team members to engage in. He called me back a short time later and told me that his department heads were having a difficult time with the assignment. They knew what the employees were doing wrong, but they couldn't put into words what excellent performance looked like.

You may be saying to yourself, "Where did he find these managers? How could they not be able to describe acceptable behavior?" Actually, this situation is very common. Most team leaders know what they want their members to stop doing, but they aren't clear about what they want them to do instead. By following the steps listed below, you will have a clear plan to guide your members to outstanding performance.

Describe What It Looks Like - You need to get clarity about how you want your team members to act. Create a picture in your mind of what outstanding performance looks like. Concentrate on the actual behaviors that are involved. Don't use phrases like an excellent team member would have a good attitude. That leaves too much room for misinterpretation. Focus on the behavior. If team members had good attitudes, what would they do? How would they use their bodies, their voices, what actions would they be taking?

Choose The Most Critical Elements ? Once you have listed the excellent behaviors, prioritize them. List the most critical behavior that absolutely must be done. Then list the second critical behavior, the third, etc. You will come up with a hierarchy of behavioral standards.

Communicate Your Expectations ? Once you have determined the most important behaviors, you must let your staff know what is expected of them. One of the biggest reasons for poor performance is that team leaders are not effective in communicating expectations to their team. Most people want to do a good job. However, ideas of doing a good job are very subjective. You must clearly state the behavior that you expect. If there are areas where employees are weak, provide them with the necessary training to improve their skills.

Give Feedback ? Let your team members know how they are doing. Provide both positive and constructive feedback. Don't wait for the annual evaluation. Feedback should be a continuous process. If a team member is performing at a high level, let him or her know. Often, we don't take time to recognize good behavior, but that is wasting a very important motivational tool. People like to receive praise for a job well done. When they receive that praise, they are more likely to repeat the behavior. Let team members know when their behavior falls short of the mark. Again, focus on the behavior, not the personality. Describe the incorrect behavior and tell them the behavior that is expected. Once they begin to perform in the appropriate way, recognize and praise the new behavior.

Continue To Add New Behaviors ? As team members become adept at key behaviors, it is time to add new ones to the level of expected performance. By setting up expectations in steps, it prevents staff members from feeling overwhelmed. It also allows them to experience the sweetness of success as they gain mastery over the previous skills.

So as you lead your team on a day-by-day basis, remember if you can't see what you want them to do, there is no way they will be able to do it. Follow this plan and you will discover that you have created a high performance team of which you can be proud.

About The Author

Della Menechella is a speaker, author, and trainer who inspires people to achieve greater success from the inside out. She is a contributing author to Thriving in the Midst of Change and the author of the videotape The Twelve Commandments of Goal Setting. She can be reached at della@dellamenechella.com. Subscribe to free Peak Performance Pointers e-zine - send blank e-mail to mailto:subscribe@dellamenechella.com.

In The News:

How Leaders Unlock Potential in Teams

Leaders are faced with unlocking the potential in the people... Read More

Team Building Part 2: Honesty is the Key!

The second in a series of 2 articles giving a... Read More

Yes, But What Are You Really Saying?

More and more I hear people misunderstanding what someone else... Read More

Designing and Deploying Human Centric Processes

A lot of effort has been carried out in the... Read More

Creating a Winning Staff Team

As a business owner, I've had staff come and go... Read More

Top Ten Things About Team Building

People who lead the best teams realise early on that... Read More

Leadership ? Do The Simple But Important Things

Why do we human beings complicate things? Is it that... Read More

Team Communication Critical To Success

I'm often asked, "Why is my team always fighting fires... Read More

Motivation - Dont Make Your Team Uncomfortable

The people in your team may feel a bit uncomfortable... Read More

Downsizing Your Team

Team Building Question:Our office has recently learned that about 20... Read More

3 Steps To Successfully Build A Team In Any Program

Any x by y matrix plan has one big risk...... Read More

You, Your Team, and Your Coach

The grand purpose of coaching is to help your managers,... Read More

Nine Ways to Contribute to Project Team Success

The world of work has changed. It used to be... Read More

Constructive Group Dynamics: How to Go from the S.N.I.P.P.Y. Syndrome to a C.L.E.A.R. V.I.E.W.

If asked to look at your work calendar for the... Read More

Motivating Your Employees

CREATE A MOTIVATIONAL CLIMATE: Create a climate where others find... Read More

Motivate People with Feedback

Someone once said - "Feedback is the breakfast of champions."... Read More

What Every Manager, Parent, and Teacher Should Know About How to Unify Employees, Families, & Youth

Project Head Start has been successful not only for the... Read More

Safety First - Five Reasons to Hold a Routine Safety Meeting

Workplace safety is important to all businesses for ethical, legal... Read More

Why People Dont Listen... and Some Fun Things You Can Do About It

It's frustrating when your co-workers, audience members, teenager or even... Read More

Getting Team Discussions Moving in The Right Direction

Group discussions are where much of the creative work of... Read More

Manage Expectations to Reduce Everyday Frustrations

Just today my partner Russ and I sat down to... Read More

People Are The Heart Of Your Organization

Do you let your people express their thoughts about the... Read More

In 2005 Collaboration is Key

Perhaps you're a small business owner wondering how you and... Read More

Building a Successful Team

Once you've set a goal for yourself as a leader... Read More

Marche, or How Teams Work.

On the trail in Northern Canada "Marche" was the word... Read More

huge lighting savings neptun lighting Pete's produce ..
huge lighting savings neptun lighting Pete's produce ..