hardie board siding siding calculator island lake soffit installation northfield james hardie siding mchenry county painting aluminum siding lake bluff .. Chicago Drug testing

CRM and Customer Life Cycle

Customer Relationship Management or CRM is a combination of enterprise strategies, business processes and information technologies used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM software systems automate many customer-related business tasks.

CRM applications are traditionally developed as client-server software which incurs higher initial cost of ownership. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for web based call center, contact management, trouble ticket, personal information manager and scheduling.

The life cycle of CRM consists of three phases - customer acquisition, customer relationship enhancements and customer retention. CRM software streamlines CRM activities at each phase of customer relationship management.

Customer Acquisition

Contact management module and direct marketing module of CRM allow companies to effectively promote and market their products and services to prospects. Those modules help speed up the acquiring processes and reduce the cost of acquiring new customers.

Customer Relationship Enhancements

CRM helps companies better understand existing customers' needs and behaviors and enhance the profitability from existing customers by cross-selling. They can customize their products and services to individual customers' needs and preferences.

Customer Retention

Customer service module of CRM system gives the organizations the edge in customer support and call center services. They can increase customer satisfaction while reducing the cost of support. Customer retention is critical to the overall profitability of an organization. A customer you spend hundreds of dollars and months to acquire may leave you in seconds as a result of poor customer services.

Copyright 2005, Bruce Zhang

Bruce Zhang has over 10 years experiences in developing and implementing ecommerce and ebusiness systems in various industries. He has created a news aggregator http://www.sysoptima.com/newsbot/crm.php that automatically extracts CRM news and new articles from over 50 sources daily to help corporate executives, IT professionals and consultants to keep up with the latest development in enterprise software market. The website offers a knowledge base for understanding CRM software from a systems perspective.

In The News:

Linux Vs. Windows

This article will not attempt to advocate the use of... Read More

Vlans

In order to implement VLANs in a network environment, you'll... Read More

Microsoft Great Plains Implementation for Large Corporation ? Overview for VP IT

Microsoft Business Solutions Great Plains was historically designed to serve... Read More

Internet Faxing Service Review

The Internet is reshaping every form of communications medium, and... Read More

Great Plains Sales Order Processing and Invoicing Modules ? Tips For Consultants

We'll give you non formal view, based on our consulting... Read More

ERP Software Financing: the Future? ? Overview for Company Owner

In our case ? we serve Microsoft Business Solutions ERP... Read More

Getting Patched with Windows Service Pack

Are you one of those people that keeps track of... Read More

Dont Choose Adobe When Working With PDF

While Adobe is the most known maker of PDF tools,... Read More

10 Steps To Secure And Manage Your Passwords

Passwords protect your most sensitive personal, financial and business information.... Read More

Algebra Help Software

Need help making sense of algebra? Have algebra lectures in... Read More

Great Plains Dexterity Programming ? Overview For Developer

Looks like Microsoft Great Plains becomes more and more popular,... Read More

Microsoft Great Plains: Dexterity vs. eConnect ? FAQ

Microsoft Business Solutions Great Plains, former Great Plains Software Dynamics/eEnterprise... Read More

The Religion And Philosophy Of Small Internet Business

I have always had a tendency to focus on the... Read More

Exactly What Does FTP Stand for and What Can it do for Me?

FTP stands for "file transfer protocol". FTP is basically a... Read More

Lowering The Risks In Developing Do-It-Yourself Software Projects

Mike Dunville* had a decision to make. As the new... Read More

Google Brings the Earth to Your Desktop

Google Inc. has launched a new software package that allows... Read More

S is for Spying, Surveillance -- and for Software as Well

Words we choose to describe things and phenomena often show... Read More

Understanding Document Management

The term "document management" and "paperless office" is the subject... Read More

QuarkXpress Tips: How to Move Content Between Print and Web Layouts

Since its release in 1987, QuarkXpress had made an immediate... Read More

Microsoft CRM Implementation & Remote Support

We would like to give you pluses and minuses of... Read More

Marketing Your WinRunner Team

It won't matter how effective your WinRunner Team is if... Read More

Crystal Reports For Microsoft Navision - Overview For Programmer/IT Specialist

Let us give you - developer some hints in the... Read More

Microsoft CRM and No-Frills Cadillacs

In today's business world it's all but impossible to escape... Read More

Screenshots Vista Windows

Features Additionally, Vista will include many other new features.Aero Vista... Read More

Navision Customization: C/SIDE, C/ODBC, C/FRONT, XBRL ? Development Options

Microsoft bought Navision, Denmark based software development company, along with... Read More

street light ballast induction street light supplier Pete's produce ..
street light ballast induction street light supplier Pete's produce ..