People like to get immediate responses to requests. Autoresponders are great for letting people know you are on the job and that their requests are being taken care of. These are much better than thank you pages.
Below is one example of how you can use an autoresponder to save time and make your customers feel a little more at ease until you can handle their request. Along with being an example it is also a guide to actually setting up the autoresponder in your mail account.
Customer Service - Time Saving TipUse an autoresponder to answer your customer's questions. You can anticipate or add answers as you go for your customers. If you have a support page you can include a number of e-mails for each question. Each e-mail can have an autoresponder answer sent to the customer. This can cut down dramatically on the number of e-mails you need to answer, and your customer gets an instant answer to their question, instead of waiting for you to reply.
For example a question that a client may have is "How does mail forwarding work?" You can answer this question beforehand in a text file. On a support page you could list "Answers To Questions". Indicate that when they click on the link an e-mail box will open where they ask their question, or they are directed to a page with a mail form. You may have to make a number of form pages but once done could save you hours of time.
Read more articles by this author, about this and other subjects, here.
About The Author
Bob Power has been an Internet entrepreneur for longer than he would like to remember. He is currently on a voyage of learning, thanks to his readers, who have asked him to answer questions about topics they want more information on. You can see some of the surprising, and at times exciting results, and variety of topics and paths this has taken him on, or to contact Bob Power please click here.
This article may be reproduced exactly as shown above. No revisions or changes are permitted.
Building a website and getting it online is easy. Driving... Read More
After having decided to start a business, the next thing... Read More
Just like all things in life, the ways to run... Read More
It amazes me how many people try to build serious... Read More
Do you need a web site? Are you considering getting... Read More
The "robots" meta tag, when used properly, will tell the... Read More
The Disability Discrimination Act says that websites must be made... Read More
"I don't sell anything online, I don't advertise online, in... Read More
2 Golden Rules for an Engaging Website35% of visitors fail... Read More
When we review the sites of potential clients, there are... Read More
That's right. Your method, behavior and strategy you are now... Read More
Design and layout can make your communication come alive and... Read More
Dan Kennedy once said that if you can't make money... Read More
Web sites are not just places to sell things; they... Read More
Many small companies choose not to invest in a professionally... Read More
Go to any internet marketing forum you want these days... Read More
No matter what browser you may want to use, you... Read More
Functions and Subroutines in ASP If you read... Read More
"'Page Not Found' on this Server. Check the URL and... Read More
It may seem like the publishing industry's equivalent of Beanie... Read More
It never ceases to amaze me how many people set-up... Read More
Spend time planning your Web site. Before you design a... Read More
This simple question can take on several different forms, but... Read More
It may come as some surprise to a traditionally off-line... Read More
Server Side Includes (SSI) with ASP People often... Read More
If you are looking for creating your online presence you... Read More
You've decided to create a website to market your products... Read More
Is your website Really useful?I had a 'rep' in yesterday... Read More
Build it and they will come is not always true;... Read More
Creatively marketing your corporate site takes time in the set... Read More
Are you aware that 90% of the websites on the... Read More
Anyone who knows anything about web accessibility knows that images... Read More
Many websites I come across don't have a single link... Read More
As increasing numbers of people search for information on the... Read More
When you purchase a new item from a Yahoo! Store,... Read More
Mini Websites are the most powerful and cost effective solution... Read More
Customer service questionnaires can help your clients better understand their... Read More
How can we add Word Rich Content to our Websites... Read More
When visitors add your web site to their Favorites or... Read More
One of the most useful features offered by some web... Read More
"If you build it, they will come"; is an age... Read More
That's right. Your method, behavior and strategy you are now... Read More
For years now I've been looking to start my own... Read More
Is Your Web Site an Expense or an Investment?Why don't... Read More
Before you set up any scripts you will need some... Read More
There are many elements that are key to successful web... Read More
A PHP Redirect automatically transfers a web user from one... Read More
We've all seen those messages on some websites warning not... Read More
1. Be clear on your purpose.Building a website can be... Read More
Your ObjectiveYour small business needs an appealing and professional website... Read More
Web Development |