Microsoft CRM is CRM answer from Microsoft Business Solutions. If you compare it to other traditional CRM applications, such as Siebel - you will see that Microsoft CRM does use all the resent Microsoft technologies, that means that Microsoft targets its CRM to Windows market exclusively, plus this means that Microsoft CRM is more difficult in its installation. Microsoft doesn't even have to care about other platforms, such as Linux/Unix or Apple. Now - we see kind of paradoxical situation when Microsoft CRM is gaining market share even in recession and early post-recession time. Where is the secret?
Let us give you our vision, based on our three years of MS CRM implementation practice in USA and internationally.
1. Microsoft CRM is for MCSE / Microsoft oriented IT departments ? Microsoft CRM would be be-loved system for IT specialists. If you are MCSE+I - CRM will recruit all your MS Exchange, Active Directory, MS SQL Server, Windows domain security, Windows 2003 Server, Web publishing and HTML knowledge and experience. This is completely opposite to earlier Apple Computer believe - that computer systems should be easy in service and completely intuitive. MS CRM is kind of intuitive for end user, but not for its administrator.
2. Microsoft CRM - is not CRM - but rather simplified CRM - if you do remember old days whitepapers about CRM in general, or even it's predecessor - Lotus Notes/Domino - these papers were full of predictions about the future and were written for top level company executives, not for regular computer specialists. This was probably why so high percentage of CRM sales failed in implementations. Microsoft CRM has the highest ever rate of successful implementations, because it is not a CRM, but rather popularized version of it - it just does the job - as cheap and reliable car.
3. Transportation Companies - about 30% of our clients in the States are transportation and freight forwarding companies. This actually proves the hypothesis that MS CRM is very simple solution - these companies usually do not have extra money to spend on their computer system, but need the solution for its sales people to instantly see the cargos, plus have simple customization, allowing them to integrate with legacy system.
4. Movement down to small and tiny companies ? this is completely new trend for CRM market. We know the examples when 5 employees companies make a decision to implement and have surprising success in Microsoft CRM implementation.
Happy implementing!
About The Author
Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies ? USA nationwide Microsoft CRM, Microsoft Great Plains customization company, based in Chicago, California, Colorado, Texas, New York, Georgia and Florida, Canada, UK, Australia and having locations in multiple states and internationally (www.albaspectrum.com) You can reach Andrew at 1-630-961-5918 or 1-866-528-0577. He is Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer.
Culver prom limo ..Need software to record your voice, streaming audio or musical... Read More
The most important benefit of XML is its simplicity. Though... Read More
Introduction: The creating of a computer program involves a number... Read More
In linux, one of great commands for finding out information... Read More
This article illustrates the best practices to improve the performance... Read More
1. With mapping software you can create a report that... Read More
Remember back in the days where screensavers were the coolest... Read More
Scrapbooks are very popular these days. I think that almost... Read More
Microsoft Great Plains is main Microsoft Business Solutions product, targeted... Read More
Corporate ERP/MRP selection might be tough one, especially considering very... Read More
Words we choose to describe things and phenomena often show... Read More
Microsoft Business Solutions Great Plains fits to majority of horizontal... Read More
Microsoft Business Solutions Great Plains is very good fit for... Read More
Simply put, fleet maintenance allows companies to monitor and maintain... Read More
Lotus Notes Domino is very efficient in electronic document workflow... Read More
FTP stands for "file transfer protocol". FTP is basically a... Read More
Microsoft Business Solutions Great Plains has substantial market share among... Read More
Microsoft Business Solutions Great Plains has substantial market share and... Read More
It is really interesting that a bug can create problem... Read More
Designing without tables by using CSS layouts is fast becoming... Read More
As Mozilla Firefox nears 10% market share, with well over... Read More
Microsoft Business Solutions Great Plains is written in Great Plains... Read More
Once upon a time not so long ago, there was... Read More
What is Snort?Snort is an open source network intrusion detection... Read More
In this short FAQ style article we would like to... Read More
Wood Dale limo ..Are you one of those people that keeps track of... Read More
Microsoft Business Solutions Great Plains has several options to enable... Read More
When you own a small business, time is money. And... Read More
Remember old good days when your company probably had Great... Read More
It's no secret that software companies operate in a very... Read More
Anti-virus software is used to find, remove or fix files... Read More
There are many commands that are used in linux on... Read More
If you're online using a dialup Internet connection, you'll probably... Read More
Formatting and reinstalling windows 98 is very easy if you... Read More
I love new technology. I am still ready to wait... Read More
Ok... Where to start?Well, I guess I will start at... Read More
Microsoft PowerPoint has dramatically changed the way in which academic... Read More
Microsoft Business Solutions offers several ERP applications: Great Plains, Navision,... Read More
Microsoft Business Solutions Small Business Manager is Great Plains Dexterity... Read More
The title of "software engineer" has got to be among... Read More
All of us know that Microsoft bought former Great Plains... Read More
The first thing that you will notice about Linux Red... Read More
An integral part of any quality CRM system is lead... Read More
Microsoft Business Solutions Great Plains is very popular ERP/MRP applications... Read More
Which Type of Shop Can Rely On A Home Built... Read More
IBM Lotus Domino or Microsoft Exchange?The severe competition continues for... Read More
Microsoft Business Solutions Great Plains, Navision, Axapta, Solomon and CRM... Read More
Many reasons made GBM a unanimous choice for experts, one... Read More
Three highly respected names in Human Resources have joined forces... Read More
Microsoft Business Solutions Great Plains, former Great Plains Software Dynamics... Read More
Software |