I'm a freelance programmer and somehow I managed to get clients, speak with them, and generate leads for years without a live help system. To be honest, I had put in bids for a "live" help system several times, and I wasn't aware there were free options out there.
Well, early last week I went hunting for something that would be my help desk and give me live support. I had some pretty strict requirements because I am not always sitting in front of my computer. I needed it to work like my present contact system and have live help built right in. I finally found something that works for me.
It's called helpcenterlive and if you do a search for it, you will find it in a heart beat. I was a little disappointed at first because even though it was free, I kept closing the window by mistake. Today I started going through all of the features, and I actually went to their website and roamed through their forum. I found out that they have an application that sits on your desktop and works just like the browser.
Now the important thing here is that what is it doing for my business?
My business is exploding. I have gotten 15 small copy writing jobs in a matter of days just because they can contact me instantly. In dollar signs this free script has paid for itself quite a few thousand times over. Because of the types of service my website provides, there really isn't a way for my clients to just "checkout," most of them need to speak with me and I need to speak with them to give them an accurate quote. They expect someone providing a service like mine to be professional and a live help desk is really helping me do that for my clients.
I'm sure the fact that my "presence" on-line is now much more professional I will get even more clients on a regular basis because they can contact me easily and my competition might take 3 days to get back to them.
There is an added bonus to Help Center Live. It's does an amazing job tracking your visitors, keywords, and even where those visitors are going on your site. There is a great review of Help Center live at http://www.track-it-now.info
Will it work for your site? Probably, if your selling anything it's nice to be able to talk with the folks who are your customers. It leads to more referrals and additional work. If your not putting customer service at the top of your priorities your missing out on the best part of being a webmaster. Security.
Edward Charkow is the lead programmer and copy writer for Stmadeveloper. Stmadeveloper provides top notch niche sites that focus on high paying keywords. No technical knowledge is needed since they do the creation, content, and promotion. Visit Stmadeveloper at http://www.stmadeveloper.com
Alexis limo rentals ..I still remember it very clear ... It was almost... Read More
With the New Year upon us yet again, it's time... Read More
Build it and they will come is not always true;... Read More
Many web developers today are starting to KISS their website,... Read More
D.zigns dzignerwebs The Basics Before starting on... Read More
A PHP Redirect automatically transfers a web user from one... Read More
A website is the most versatile and cost-effective marketing tool... Read More
Did you know that hosting companies overcrowd their servers despite... Read More
So you have a good idea for a business and... Read More
Having an eye catching website is great, but are you... Read More
If you are developing your website on a host that... Read More
Optimal website design is the art of logical navigation.It will... Read More
Thinking about starting up a business? The web is the... Read More
A lot of people these days are interested in getting... Read More
Web templates by nature are created to aid and ease... Read More
A system development process can follow a number of standard... Read More
Think up a name and check if yourname.com is available.... Read More
A website is lifeline of internet home business. In order... Read More
Psychology is a long word which everyone thinks, "no, that's... Read More
There are many elements that are key to successful web... Read More
A company must earn and keep trust or sales don't... Read More
"What's in it for me?" you ask. "Why should I... Read More
Knowledge is power.And undoubtedly, it is the key to making... Read More
Conceptualize, Build and Publish a Web site - What's required... Read More
Customer service questionnaires can help your clients better understand their... Read More
car service from Midway Alsip ..If your company own one or more stores, you might... Read More
You know exactly what your organisation does and what your... Read More
It may seem like the publishing industry's equivalent of Beanie... Read More
I can't think of any business alive today that couldn't... Read More
1. SiteSpinner V2 - On Sale www.deprice.com/sitespinner.htmSiteSpinner is a user-friendly... Read More
Developing a website with content that entices visitors to return... Read More
I'm one of those people that always wanted a website,... Read More
80% of your Web site is Maintenance!Once your Web site... Read More
Huge Mistake #1: Creating a Website with Flash -- Did... Read More
Losing website sales and traffic is sometimes simply a case... Read More
Dance is how you pamper your soul and satiate your... Read More
If you're an up and coming graphic/web designer just out... Read More
August 8 2005, Macromedia announced a release of Studio 8.... Read More
One of the biggest mistakes that most online retailers make... Read More
The big thing these days is your ability to capture... Read More
Visitors to your site come looking for information or solutions... Read More
Wow, we`ve already taken a domain and chosen a web... Read More
Thousands of people are now making a living online and... Read More
One of the most useful features offered by some web... Read More
An interesting eCommerce success factor that isn't precisely overlooked, but... Read More
Getting a Targeted Visitor to a website is a waste... Read More
Most interactive websites nowadays would require a user to log... Read More
One of my most salient memories from when I sold... Read More
1. Choose a big enough font size. A size 12... Read More
Customer service questionnaires can help your clients better understand their... Read More
Web Development |