When you purchase a new item from a Yahoo! Store, you are asked if you'd like to provide feedback on the transaction. About two weeks after the initial purchase, an email from Yahoo! Stores shows up, asking you to provide feedback for the vendor. Whether your experience was good or bad, the opportunity is probably seized more often than not by customers.
Of course, I would bet that bad experiences are more likely to be posted than the good ones, but I'd bet the number is still substantial enough to affect the owner's website look and payment processes.
Does your website have a feedback form? Do you give your customers an opportunity to tell you how you did? Wouldn't those opinions help you shape your customer satisfaction and support foundations? I think so.
Your customer may have a great idea that would compliment your site, or a function that they would have liked (such as saving their information if they order often, so they don't have to fill in purchase forms over and over).
You can set up an automatic feedback email during the initial purchase, or you can send the customer a letter asking them to return to your site to provide information. Either way, this information can be valuable in making future visitors into customers!
Will Hanke is owner of Lighthouse Technologies, http://www.techlh.com a web design, programming and hosting company. He is also author of several software applications in use by companies across the US.
Alexis limo rentals ..If you are developing your website on a host that... Read More
An automated accessibility tool is a piece of software which... Read More
We all start out the same. Some have budgets, some... Read More
Revenues are often lost because many business owners don't see... Read More
When you started reading this sentence you assumed lo acabar?a... Read More
Setting up a website is the very first step of... Read More
What to do if you are an artist after you... Read More
A professional online reputation is essential to the flourishing of... Read More
More and more non-profit organizations are developing websites to help... Read More
It amazes me how many people try to build serious... Read More
1. The first page appears quickly.It's a good way to... Read More
The DDA (Disability Discrimination Act) states that service providers must... Read More
Creating and maintaining an effective presence on the Web has... Read More
There are hundreds of millions of Web surfers today. Each... Read More
You have seen those web pages where they have the... Read More
Globalize Your WebsiteThe Internet has unlocked a wide array of... Read More
In this example I have used the map of the... Read More
If you're fairly new to the Internet scene, you may... Read More
When used to describe a web site, the term "sticky"... Read More
An interesting eCommerce success factor that isn't precisely overlooked, but... Read More
Starting an internet business can be confusing to non-veterans. The... Read More
First, using a lot of web graphics, flash, banners and... Read More
There are lots of HTML editors on the market, however,... Read More
Go to any internet marketing forum you want these days... Read More
The evolution of web development parallels the model of technology... Read More
car service from Midway Alsip ..Q1.Why would I need a web site? A1.- Improve my... Read More
Did you know that hosting companies overcrowd their servers despite... Read More
When you started reading this sentence you assumed lo acabar?a... Read More
Building a new website can be a lengthy task. From... Read More
80% of your Web site is Maintenance!Once your Web site... Read More
Keywords in Search Engine Optimizing and Search Engine Marketing are... Read More
In 1995 a new era of accessibility for disabled people... Read More
"I have a small business with just a couple of... Read More
I've heard several prominent web marketers mention in their classes... Read More
Wow, we`ve already taken a domain and chosen a web... Read More
We've all seen those messages on some websites warning not... Read More
Your ObjectiveYour small business needs an appealing and professional website... Read More
Below, I have listed 8 simple steps that you can... Read More
"What's in it for me?" you ask. "Why should I... Read More
If you don't have a web site yet, are thinking... Read More
What is SQL? SQL stands for Structured Query Language and... Read More
Every online entrepreneur I talk to is asking the same... Read More
There was a time not long ago when setting up... Read More
Internet Marketing is not a miracle marketing strategy ? competition... Read More
With all of the factors involved in designing and building... Read More
So you have a good idea for a business and... Read More
Launching a new small business website is often a long... Read More
We are clearly well past the innocent "golden age" of... Read More
It amazes me how many people try to build serious... Read More
If you are living in a country that its native... Read More
Web Development |