siding types grayslake james hardie siding lake barrington painting aluminum siding harvard concrete siding vinyl siding installation bloomingdale .. Chicago Drug testing

Seven Ways to Improve Your Results with Follow-up

What follows is a bold statement, but sometimes it takes a bold statement to get people's attention.

One of the most important and yet overlooked skills in business today is follow-up.

This applies to many parts of our business: Customer service and care, marketing, leadership, networking, branding, and more. It is a habit and a discipline that, when used effectively and regularly, will change your results and your life.

Here are seven ways to incorporate more follow-up into your practices ? and therefore seven ways to increase your results.

1. Say thank you. First and foremost, the must-do follow-up habit is to say thank you. Send an email, make a call, or best of all, send a hand written note. Tell the Customer thanks for the new order. Tell the employee how much you appreciate their extra effort (or their normal effort over the long haul). Thank a person for a referral. Thank a colleague for the book or website recommendation. We all sent thank you cards after receiving graduation and wedding gifts. And while you may have done it because it was expected, it was really good practice for the rest of your life. I have a recurring task on my task list. It reads "Who do I need to thank today?" Who do you need to thank today?

2. Ask for feedback. After completing a project, meeting, training session, consulting engagement, or whatever, ask for some feedback. Preface your request by saying that you want to not only make sure that you have met their needs, but that you want to know how to continue to improve. Be open to what will be shared and show your gratitude, by referring to item 1 above.

3. Keep track. You've given an employee some coaching or help on a specific issue, so follow-up to see how it is going and how you can help now. You completed a project for a Client six months ago ? so follow-up to see how it is going now and if the results match what had been expected. Follow-up isn't just a one time deal ? it is an on-going commitment. You likely are interested in the progress others are making. Let them know by staying in touch and seeing how things are going and how you might be able to help.

4. Remain interested. This is one step beyond keeping track. It is remaining interested in the other person or group's progress over the long term. Continue to check back on progress. Remaining interested shows that you care and have made the effort to remember about events and goals important to the other person.

5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday ? live or on their voice mail. I have done this occasionally in the past ? but have made it a more normal part of my routine as well. Why? Because it makes people smile. Your kids and parents expect a happy birthday wish, but do your Customers? Your employees? Your vendors? Maybe you don't sing, but you can still wish people happy anniversary, happy birthday or happy St. Patrick's Day ? especially if they are Irish!

6. Share information you know matters to them. Have a colleague who has a rose garden? Send them the article about roses that you read last week. Have a co-worker who graduated from a certain college? Congratulate them when his team wins the big game. Have a Customer who loves tennis? Send them a link to the website you heard about that helps people improve their game. You get the idea. Follow-up by giving people information or comments that they know is just for them.

7. Have a plan. I have a process to call and track my conversations with my key contacts regularly. We have a process to connect with our most valued colleagues and Clients monthly. Our plan continues to be tweaked, but we have a plan because we know how important follow-up is. What is your plan?

Within my seven suggestions I have shared examples from all phases of business in order to show how pervasive and how valuable follow-up can be.

There is little about it that is hard. Being exceptionally good at follow-up requires focus, dedication, discipline, and a decision to do it. If you will make the decision you will become a more effective leader or supervisor. You will become a better networker. You will have greater sales. You will retain your relationships longer.

Any of these are reasons enough to make this decision. All of them put together prove my initial bold statement:

"One of the most important and yet overlooked skills in business today is follow-up."

Where are you going to start?

Kevin Eikenberry is Chief Potential Officer of The Kevin Eikenberry Group (http://KevinEikenberry.com), a learning consulting company that helps Clients reach their potential through a variety of training, consulting and speaking services. To receive your free special report on "Unleashing Your Potential" go to http://www.kevineikenberry.com/uypw/index.asp or call us at (317) 387-1424 or 888.LEARNER.

In The News:

10 Tips for Effective Proofreading

Proofreading may not be terribly fun, but it's one of... Read More

7 Reasons You ARE Your Own Best Product, or Lessons From the 2004 Presidential Election

The 2004 election is over--at least in the minds of... Read More

Top 10 Tips on How To Write About Yourself

Many people find it really hard to write for business... Read More

How to Become an Expert in Your Niche Business

What is a niche business? A niche business is one... Read More

Managing Your Major Sales - 7 Steps That Could Change The Way You Pursue Business

Ever lost a sale you thought was in the bag?... Read More

Ten Ways To Sell Your Ideas To Anyone

You have a great idea you know is a winner.... Read More

Yummy Yummy: Top 7 Business Lessons from the Wiggles

At Macquarie University in the early '90s, three Australian early... Read More

Ten Reasons to Implement Choice Theory in Your Organization

What is Choice Theory (CT)? CT is a theory of... Read More

Reminders For Running A Better Business

The following tips are from an article we contributed to... Read More

How To Make Money With Your Junk Mail

The term "junk mail" is a well-known term. To... Read More

Business Meeting Etiquette

Business etiquette is essentially about building relationships with colleagues, clients... Read More

7 Ways To Make A GREAT First Impression!

1. Focus on the other Being known as a... Read More

10-Point Checklist for High Visibility in Google

Google is the pre-eminent search engine (SE) with no close... Read More

International Shipping/Freight for Dummies

There are lots of benefits for some businesses to import... Read More

The 10 Biggest Mistakes People Make Managing Organisational Performance

mistake #1: rely just on financial statementsProfit and loss, revenue... Read More

7 Reasons Why Training Doesn?t Produce the Desired Results and What You Can Do To

Seven Reasons Why Training Doesn't Produce the Desired Results and... Read More

10 Dos and Donts Of Customer Services

Email etiquette is the key to help calm down anxious... Read More

10 Incredibly important business basics EVERYONE needs to know BEFORE they start a business!

In my career, I have had a total of 3... Read More

Performance-Stress-Motivation: 7 Sanity Saving Business Boundaries

The lack of strong boundaries is one of the chief... Read More

Top 7 Business Tips For Small Business Starters For Online Business

1.) Brainstorming for an idea - You must select what... Read More

Checklist for Hiring a Private Investigator

Looking for an old friend? Want to know if your... Read More

11 Things Small Business Owners Can Learn From Michael Dell

1. Think Big ? In college, Michael Dell said he... Read More

After Hurricane Katrina - Seven Things You Can Do

If you are like me, you are living some distance... Read More

Ten Tips For Staying Connected While Working Alone

Ten Tips for Staying ConnectedMany of my business clients tell... Read More

Top 7 Reasons You Should Back Up Your Data Online!

How much is your data worth to you? In this... Read More

leds lights industrial led light fixtures Pete's produce ..
leds lights industrial led light fixtures Pete's produce ..