Your Telephone Voice Makes Your Success

We speak every day without fully recognizing the impact our voice has on the our success and that of our organizations. The voice that picks up the company telephone or speaks to the customer or supplier represents that organization, whether it's the receptionist, sales person, human resource rep, general manager or CEO. Everyone creates a vocal impression of the company they work for.

It is said that when a person is sight-impaired, all other senses are heightened. They hear more sharply, they smell and taste more intensely and the sense of touch is enhanced. When we communicate over the telephone the communication skills we are left with need to become more enhanced ? they are now more critical for our success. Unlike our body, however, our skills will not be enhanced on their own. We need to take active steps to achieve our goals.

There are two areas that directly impact your vocal impression: your voice and your words. Your voice must be clearly understood by everyone who listens to you. On the telephone this becomes even more critical as there is not the accompanying body language you have in a face to face situation

Make sure you enunciate your words clearly. Avoid slang and poor grammar. Make your voice as expressive as your face. Your voice has wonderful nuances and shadings to give meaning to the words you use, providing you let it. For example, read aloud a passage from a favorite book. Does your voice conjure up images or feelings? To use your voice effectively in business, you'll need to use the same skills. An expressive voice creates a comfortable atmosphere in which to conduct business. Your expression can help create a sense of urgency; or instill confidence in yourself and your products.

Don't overlook the importance of enthusiasm in your voice. Enthusiasm is contagious ? it will catch on. A simple way to increase the enthusiasm in your voice is to keep a smile on your face. It has a side benefit of helping to make your voice sound more pleasant to listen to.

Check your volume. If you speak too softly, you'll appear to be timid. Besides, no one will hear you. If you speak too loudly, you'll be thought of as aggressive and pushy. Strive for a middle ground. Try to create a sense of familiarity by mirroring the rate of speech of the person you're speaking with. Speed up or down as necessary. However, avoid speaking too quickly or too slowly. Remember you want to make sure your words are understood.

The words we use in conversation can and should be used to strategic advantage. Chances are you handle the many of the same situations on a regular basis. Give yourself some help and write out responses in advance. This allows you to pay special attention to the words you are using. Make sure you have a clear objective of what you want to accomplish on a call. Having an objective allows you to focus on what you want to say. When you phrase your words in advance it makes it easier to get the response you want.

Above all, make it effortless for your listener to understand you. Good vocal technique combined with good word usage makes it easier to conduct business successfully.

There are many ways to help improve your vocal impression and create a voice for success. First, listen to yourself. Find a tape recorder and tape yourself. Listen to your voice objectively. Does you voice convey your message? Is your rate of speech appropriate? Second listen to the person you are speaking with. What are they saying? What are they omitting? How are they reacting to you? Finally, put it together. Make a plan of action for your success. Choose no more that 2 areas at a time to work on.

Think about what you like and don't like your telephone voice. If necessary, don't be afraid to think about professional voice coaching or presentation skills training. Every one admires a great voice. Better yet, everyone listens to an effective voice. Make yourself (and your message) heard!

Jo Ann Kirby is president of KRG Communications Group. She has 20 years experience in sales and sales management and an extensive background in training and development. Her background also includes extensive b2b telesales management experience. Jo Ann has been published in The Toastmaster, NAPPS Network and Commerce magazines. More can be found at http://www.krgcommunications.com

Alto Pass chicago limos ..
In The News:

The new European Hyperloop Center in the Netherlands aims bring in a new era of transportation. The center will use a steel tube as a proving ground for testing the new vehicle.
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
While it may be incredibly tempting to have a “go with the flow" mindset like the rest of your vacation, your technology definitely should not be compromised while traveling.
Have you ever accidentally deleted an app from your iPhone that you’ve already paid for? Don't worry. We’ve got a trick that will help you get it back without having to buy it again.
Apple's new Journal app has raised privacy concerns among Apple's userbase. Tech expert Kim Komando examines social media rumors and explains what steps to take to protect yourself.
Although Facebook has denied that our phones listen to us, they do have other ways of finding out what we are talking about, listening to and searching for.
With the integration of OpenAI technology, Figure 01 has taken a significant leap forward, showcasing the potential of robots to understand and interact with us on a personal level.
Port Ellen, newly reopened whisky distillery in Scotland, is using SmokeDNAi technology to understand mouth-feel and flavors during the whisky maturation process.
Telly, a smart TV firm, is promising to give out their 4K 55-inch TV for free. What must you give in return? The innovative, yet potentially unsettling, answer might shock you.
The moment a spam invite hits your calendar, it’s like an uninvited guest at a party. So, what do you do? Show it the door.
Identity thieves are now targeting children and are making large sums of money by exploiting children's identities, possibly hurting their financial future.
There's a clever way to change the notification sounds on your Android without having to look at your screen. Kurt "CyberGuy" Knutsson explains.
If your bank accounted has been hacked, there are a number of steps you can take to prevent it from happening again. Kurt "CyberGuy" Knutsson explains.
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
The Wave House, a data center in Heidelberg, Germany, is the the largest 3D-printed building in Europe. Its walls were built in about 140 hours.
Some government agencies around the world are struggling to meet their staffing goals when it comes to hiring artificial intelligence experts.
Google Maps' recent upgrades have introduced real-time ETA and turn-by-turn directions to your phone's lock screen while you are traveling.
Kat Cammack says AI could disrupt the 2024 election. A report says shared AI image tools generate election disinformation in 41% of cases and voting disinformation in 59% of cases.
Deepfakes have become commonplace, and the technology is only getting better, but there are certain elements that might give away the fact that an image is AI-generated.
A stealthy technology known as EM Eye allows eavesdropping on your home security cameras, according to Northeastern University researchers.
Give your iPhone an extra layer of security. Tech guru Kurt "CyberGuy" Knutsson explains the easy steps for changing the security passcode on your iPhone.
Kim Komando shares expert tech tips to maximize productivity. Learn screen recording hacks and file organization tricks to streamline your digital workflow.
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
Tech guru Kurt "CyberGuy" Knutsson reveals the best note-taking apps on the market to simplify your life and stay on top of things at the office.
Deutsche Telekom's Emma is an artificial intelligence-based holographic avatar that acts as a personal assistant and brings a personal touch to AI.

Do You Know Whats The #1 Success Secret Is?

How many people do you hear complaining about their job,... Read More

The Fastest Way to Success

Your mind is the only tool that can create success... Read More

Do You Really Think So?

It's not new news. It's not some ethereal theory. It's... Read More

Reach Your Goals - Step Into Your Own Truth

Create a truth and step into it There is a... Read More

Relationships-- the Secret to Your Professional and Personal Success

The HungryIn May of 2005 there were over 2 million... Read More

Personal Development Legend Jim Rohn Turns 70 and Still Going Strong

Jim Rohn, noted leader and speaker in the personal development... Read More

How To Get As Lucky As J. Paul Getty

J. Paul Getty appeared to be incredibly lucky, but it... Read More

10 Universal Principles of Success

Success is not something that only a chosen few can... Read More

The 5-Minute Success Strategy - Transform Your Behavior Easily and Painlessly

Recently, I coached a young woman whom I'll call Mary... Read More

Leading And Influencing An Audiance Of One Or A Hundred

Because Not All Skills Are Equal?Public Speaking MasteryHello,Tom Cruise is... Read More

Stop Reading Success Books and Start Being Successful

So you want to be successful (whatever that means to... Read More

Modelling Your Way to Success

The fastest way to succeeding in anything, be it online... Read More

Let It Be You

Each and every day, there are people all around the... Read More

Business Success Secrets: Improving Yourself by 1% Daily

Hey,Josh here from Investor Wealth Academy sitting 29 stories above... Read More

Learning From Your Mistakes

Your ability to deal constructively and effectively with mistakes and... Read More

Perseverance - How To Quit Quitting

The Definition Of PerseveranceFrom a dictionary: "Persisting in or remaining... Read More

Stop Juggling, and Start Achieving! Three Steps to the Top!

Want more success in your business or professional life? Here's... Read More

The Core Curriculum Of A Wonderful Life

An acquaintance of mine once lamented that she was utterly... Read More

Easy Steps to Work-Life Balance

Knowing when to disconnect, shut it off, unplug, or walk... Read More

Success -- Its All a Matter of Mindset!

"Walk away from the 97% crowd. Don't use their excuses.... Read More

The Secret to Success in 2004 (or any year)

Do you want to achieve your most important goals in... Read More

Candleburning 101

One of the questions that I am asked most often... Read More

Self Esteem

Self-esteem is very important. It is the way we view... Read More

Success Formula Revealed - How You Can Apply The Ultimate Success Formula?

When you analyze the traits of successful people, you will... Read More

Knowledge Is Not Power

Whoever first said that knowledge is power was probably selling... Read More

Alto Pass cool limo ..