klotzbach custom builders long grove 15 x 20 room addition gurnee reddit remodel add a 2nd floor to house jerry harris remodeling .. Chicago Drug testing

Your Telephone Voice Makes Your Success

We speak every day without fully recognizing the impact our voice has on the our success and that of our organizations. The voice that picks up the company telephone or speaks to the customer or supplier represents that organization, whether it's the receptionist, sales person, human resource rep, general manager or CEO. Everyone creates a vocal impression of the company they work for.

It is said that when a person is sight-impaired, all other senses are heightened. They hear more sharply, they smell and taste more intensely and the sense of touch is enhanced. When we communicate over the telephone the communication skills we are left with need to become more enhanced ? they are now more critical for our success. Unlike our body, however, our skills will not be enhanced on their own. We need to take active steps to achieve our goals.

There are two areas that directly impact your vocal impression: your voice and your words. Your voice must be clearly understood by everyone who listens to you. On the telephone this becomes even more critical as there is not the accompanying body language you have in a face to face situation

Make sure you enunciate your words clearly. Avoid slang and poor grammar. Make your voice as expressive as your face. Your voice has wonderful nuances and shadings to give meaning to the words you use, providing you let it. For example, read aloud a passage from a favorite book. Does your voice conjure up images or feelings? To use your voice effectively in business, you'll need to use the same skills. An expressive voice creates a comfortable atmosphere in which to conduct business. Your expression can help create a sense of urgency; or instill confidence in yourself and your products.

Don't overlook the importance of enthusiasm in your voice. Enthusiasm is contagious ? it will catch on. A simple way to increase the enthusiasm in your voice is to keep a smile on your face. It has a side benefit of helping to make your voice sound more pleasant to listen to.

Check your volume. If you speak too softly, you'll appear to be timid. Besides, no one will hear you. If you speak too loudly, you'll be thought of as aggressive and pushy. Strive for a middle ground. Try to create a sense of familiarity by mirroring the rate of speech of the person you're speaking with. Speed up or down as necessary. However, avoid speaking too quickly or too slowly. Remember you want to make sure your words are understood.

The words we use in conversation can and should be used to strategic advantage. Chances are you handle the many of the same situations on a regular basis. Give yourself some help and write out responses in advance. This allows you to pay special attention to the words you are using. Make sure you have a clear objective of what you want to accomplish on a call. Having an objective allows you to focus on what you want to say. When you phrase your words in advance it makes it easier to get the response you want.

Above all, make it effortless for your listener to understand you. Good vocal technique combined with good word usage makes it easier to conduct business successfully.

There are many ways to help improve your vocal impression and create a voice for success. First, listen to yourself. Find a tape recorder and tape yourself. Listen to your voice objectively. Does you voice convey your message? Is your rate of speech appropriate? Second listen to the person you are speaking with. What are they saying? What are they omitting? How are they reacting to you? Finally, put it together. Make a plan of action for your success. Choose no more that 2 areas at a time to work on.

Think about what you like and don't like your telephone voice. If necessary, don't be afraid to think about professional voice coaching or presentation skills training. Every one admires a great voice. Better yet, everyone listens to an effective voice. Make yourself (and your message) heard!

Jo Ann Kirby is president of KRG Communications Group. She has 20 years experience in sales and sales management and an extensive background in training and development. Her background also includes extensive b2b telesales management experience. Jo Ann has been published in The Toastmaster, NAPPS Network and Commerce magazines. More can be found at http://www.krgcommunications.com

In The News:

Top 7 Traits of Extremely Wealthy People

Wealthy people share common traits. That's why they are wealthy.... Read More

Success Without Whining About Doing Your Best

In the film 'The Rock', Sean Connery takes a dim... Read More

Liberating Success Lessons from Singing - If It Is Rubbish, It Is Rubbish; If It Is Not, It is Not

Reggie Yates, a pop song presenter, was singing on 7th... Read More

Reach Your Goals - Progressive Goal Party

Hold a "progressive" goal party If you have a group... Read More

7 Essential Body Language Tips

The secrets of our body language have been around forever... Read More

IF and WHEN

IF and WHEN were friends. Every week they met and... Read More

I Havent Failed...I Just Havent Finished Yet

How many times do we fail at something, then attemp... Read More

Self-Development Through Asking Why?

The Enlightened Warrior's 'Keys to Success' Through the Power of... Read More

Thoughts on Successful People

I was hired to do some training for a sales... Read More

Handling Rejection

Everybody suffers rejection at some time or another in their... Read More

5 Master Qualities of Extraordinary Achievers

You can be a master achiever by developing the same... Read More

Surf the Wave of Abundance

Bank account bare? Bedroom barren? Body running on empty? Buddha... Read More

How To Become Rich and Famous

If you want to be rich and famous, you have... Read More

Overnight Success - the Truth is Revealed

Overnight success seems to be happening to a lot of... Read More

Success Lessons From TV - What Key Life Skill Did Sugar Ray Teach?

Sugar Ray Leonard and Sylvester Stallone have recently hosted a... Read More

Success The Cartoon Character Way?

If you could choose a cartoon character from your childhood... Read More

Success - Overcoming Bodily Conditions Which Seem Impossible of Change

Conditions differ from circumstances. Circumstances are changeable conditions which merely... Read More

What is Success and How Do We Achieve It?

To be clear about what success is must be the... Read More

Success: How To Succeed Most of the Time

We set goals, strive for them and only consider ourselves... Read More

Ingredients For Success

Management by Objectives, strategic planning, quality, teams, re-engineering. Passing management... Read More

Seven Steps for Success

"The secret of success is to make what you are... Read More

The Secret to Success in 2004 (or any year)

Do you want to achieve your most important goals in... Read More

Identify Those Things That Have Prevented You From Being Successful And Learn How To Avoid Them Now

Have you been struggling for years to accomplish some goals... Read More

The Power of Your Subconscious Mind

"The reason man may become the master of his own... Read More

Unlock Your Potential Through Self-Awareness

Signs of DiscontentYou don't need a degree in psychology to... Read More

dimmable led bulbs city street lights Pete's produce ..
dimmable led bulbs city street lights Pete's produce ..