Siebel is traditional CRM market leader, however and mostly due to recession 200-2003, Siebel lost sizable portion of CRM market to new tiger, such as Microsoft CRM. Microsoft CRM s recent (2001) CRM answer from Microsoft and attempt top get market share from traditional vendors: Siebel, Oracle, Onyx. Now it is targeted to the whole spectrum of horizontal and vertical market clientele. It is tightly integrated with other Microsoft Business Solutions products such as Microsoft Great Plains, Solomon, Navision (the last two in progress).
We would like to give you Microsoft CRM selection advise, based on our MS CRM consulting practice, going back to its inception in 1999. This article is written in FAQ style for beginner level
1. What is your industry ? how strange it may look ? close to 40% of our clients or so-called orphan clients ? who needs help with Microsoft CRM customization are freight forwarding, transportation companies, who needs either improvement in Exchange-CRM connector or MS CRM integration with their freight forwarding system, where they would like to see on the fly resent shipment info. And also to mention freight forwarding companies are usually large (more than 50 CRM users)
2. How comfortable you are with Microsoft technology in-house support ? The old-days idea of Apple computer was to make computer absolutely intuitive and working for housewife. Now we know that this is not realized so far. If you compare MS CRM with Siebel ? you will see that MS CRM requires y0u to have Microsoft Certified people in staff. Everyone knows that Microsoft is "so innovative" that each product requires daily service packs and patches
3. Do you have Great Plains, Solomon or Navision ? CRM is usually integrated with ERP system and if you are looking at MS CRM ? you should benefit if you have ERP from Microsoft Business Solutions (Great Plains, Solomon, Navision, Axapta or Small Business Manager - SBM)
4. Operating System Philosophy - Microsoft likes clients who have no UNIX/LINUX/IBM/Apple etc inclination and staked on Microsoft Windows 2003/2000/XP/Longhorn, preferably staying on Intel platform (No AMD Athlon 64)
Have fun in selection and decision. We are here to help you: 1-866-528-0577
About The Author
Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies ? USA nationwide Microsoft CRM, Microsoft Great Plains customization company, with offices in Chicago, Phoenix, Los Angeles. San Francisco, San Diego, New York, Atlanta, Denver, Miami, Toronto, Montreal, Madrid, Moscow (www.albaspectrum.com), he is Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer; www.albaspectrum.com
shuttle from Midway Glen Ellyn ..Microsoft-Outlook is a pretty amazing program. So much more than... Read More
Microsoft Great Plains is main Microsoft Business Solutions accounting package... Read More
In our opinion, traditional approach when you select ERP/MRP system... Read More
What is a Web Database?A web database is a database... Read More
What is Snort?Snort is an open source network intrusion detection... Read More
It's not very often I get excited about a software... Read More
Imagine something that follows you home and sets itself up... Read More
Microsoft Business Solutions Great Plains is marketed for mid-size companies... Read More
Microsoft Business Solutions offers several ERP applications: Great Plains, Navision,... Read More
At the end of XX century, in the late 1990th... Read More
In order to implement VLANs in a network environment, you'll... Read More
This is a short article, written in question/answer/FAQ style to... Read More
While I was preparing some personal background information for a... Read More
How many steps does it take you to locate and... Read More
Microsoft Great Plains is one of the Microsoft Business Solutions... Read More
Is Photoshop CS2 worth the upgrade? You bet it is!... Read More
An integral part of any quality CRM system is lead... Read More
Looks like Microsoft Great Plains becomes more and more... Read More
In our case ? we serve Microsoft Business Solutions ERP... Read More
Stealing company information used to be the specialty of spies... Read More
Since technology changes so quickly, it is hard to begin... Read More
The cornerstone of successful automated office systems is the ability... Read More
If you are to buy a HelpDesk & Asset Management... Read More
Microsoft Business Solutions Great Plains and MS CRM (client relation... Read More
IntroductionSurprised, by the title? well, this is a tour of... Read More
shuttle from O'Hare North Chicago ..In part III of this ISDN primer, we learned that... Read More
Microsoft Business Solutions Great Plains serves to the wide spectrum... Read More
.NET platform does not support multiple inheritance. Do not confuse... Read More
The first thing that you will notice about Linux Red... Read More
Microsoft Business Solutions CRM is present several years on the... Read More
The purpose of Project Management Software is to provide an... Read More
Microsoft Business Solutions Great Plains is very generic accounting application... Read More
Microsoft Great Plains, former Great Plains Software Dynamics, eEnterprise has... Read More
Configuring PPP PAP AuthenticationNow we know how the ISDN link... Read More
When Great Plains Software introduced the first graphical accounting application... Read More
How do you run a program on a remote server... Read More
Domino server is a buffer between the operation system and... Read More
Formatting and reinstalling windows 98 is very easy if you... Read More
In the real world a "fire wall" is a fireproof... Read More
I like my software simple. If it's too complex or... Read More
Microsoft Great Plains is one of the Microsoft Business Solutions... Read More
I started using PIP (Picture It Publishing) Platinum 2002 right... Read More
Looks like Microsoft Great Plains becomes more and more popular,... Read More
SAP Inc., a global leader in client/server enterprise application software... Read More
Many reasons made GBM a unanimous choice for experts, one... Read More
NOTE: Please take time to read on - it may... Read More
This article illustrates the best practices to improve the performance... Read More
Microsoft CRM is now on the scene and it is... Read More
Case study: A secretary using Corel WordPerfect 7 is often... Read More
Since its release in 1987, QuarkXpress had made an immediate... Read More
Software |