Microsoft CRM is CRM answer from Microsoft Business Solutions. If you compare it to other traditional CRM applications, such as Siebel - you will see that Microsoft CRM does use all the resent Microsoft technologies, that means that Microsoft targets its CRM to Windows market exclusively, plus this means that Microsoft CRM is more difficult in its installation. Microsoft doesn't even have to care about other platforms, such as Linux/Unix or Apple. Now - we see kind of paradoxical situation when Microsoft CRM is gaining market share even in recession and early post-recession time. Where is the secret?
Let us give you our vision, based on our three years of MS CRM implementation practice in USA and internationally.
1. Microsoft CRM is for MCSE / Microsoft oriented IT departments ? Microsoft CRM would be be-loved system for IT specialists. If you are MCSE+I - CRM will recruit all your MS Exchange, Active Directory, MS SQL Server, Windows domain security, Windows 2003 Server, Web publishing and HTML knowledge and experience. This is completely opposite to earlier Apple Computer believe - that computer systems should be easy in service and completely intuitive. MS CRM is kind of intuitive for end user, but not for its administrator.
2. Microsoft CRM - is not CRM - but rather simplified CRM - if you do remember old days whitepapers about CRM in general, or even it's predecessor - Lotus Notes/Domino - these papers were full of predictions about the future and were written for top level company executives, not for regular computer specialists. This was probably why so high percentage of CRM sales failed in implementations. Microsoft CRM has the highest ever rate of successful implementations, because it is not a CRM, but rather popularized version of it - it just does the job - as cheap and reliable car.
3. Transportation Companies - about 30% of our clients in the States are transportation and freight forwarding companies. This actually proves the hypothesis that MS CRM is very simple solution - these companies usually do not have extra money to spend on their computer system, but need the solution for its sales people to instantly see the cargos, plus have simple customization, allowing them to integrate with legacy system.
4. Movement down to small and tiny companies ? this is completely new trend for CRM market. We know the examples when 5 employees companies make a decision to implement and have surprising success in Microsoft CRM implementation.
Happy implementing!
About The Author
Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies ? USA nationwide Microsoft CRM, Microsoft Great Plains customization company, based in Chicago, California, Colorado, Texas, New York, Georgia and Florida, Canada, UK, Australia and having locations in multiple states and internationally (www.albaspectrum.com) You can reach Andrew at 1-630-961-5918 or 1-866-528-0577. He is Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer.
ohare limo service Grand Rapids ..Need software to record your voice, streaming audio or musical... Read More
ERP Consulting industry is on the way to serve clients... Read More
Before September of 1995, Microsoft ignored the Internet because their... Read More
If you are to buy a HelpDesk & Asset Management... Read More
Innovative Maintenance Systems (IMS) is one company that offers solutions... Read More
Microsoft Great Plains - Microsoft Business Solutions accounting and ERP... Read More
In our case ? we serve Microsoft Business Solutions ERP... Read More
Hi, Guys,I believe a lot of programmers are trying to... Read More
Ok... Where to start?Well, I guess I will start at... Read More
If you copy something from a Web site or elsewhere...... Read More
TCO (Total Cost Ownership) is the buzzword in... Read More
One day, you suddenly realize that your computer started to... Read More
Most people don't use Photoshop to its fullest capabilities. Here... Read More
An integral part of any quality CRM system is lead... Read More
Microsoft Business Solutions offers several ERP applications: Great Plains, Navision,... Read More
As we could imagine, if you are reading this article... Read More
Microsoft Business Solutions Great Plains, former Great Plains Software Dynamics... Read More
Microsoft CRM was designed to be easily customizable. Microsoft CRM... Read More
Case study: A secretary using Corel WordPerfect 7 is often... Read More
Do you want to get quality software at a reasonable... Read More
Microsoft Business Solutions Great Plains as new ERP for multinational... Read More
For a windows user like me, just can watch with... Read More
Anyone who has ever used Microsoft Word knows that it... Read More
In this short FAQ style article we would like to... Read More
Microsoft Great Plains has full-featured Manufacturing suite of modules: Capacity... Read More
executive chauffeured services Barrington Hills ..Bad News - the Threat is Bigger than it SeemedHow... Read More
Whether you are an experienced web programmer or a complete... Read More
Background: For many organizations like ours, the interim target of... Read More
There are two approaches for application integration:? Programmer's approach ?... Read More
What is Groupware?Have you ever had to manage document collaboration... Read More
Microsoft Business Solutions main middle market ERP application - Microsoft... Read More
So let's begin crunching down these 300 images using Adobe... Read More
1. Replace Dexterity cursor with SQL Stored Procedure Dexterity... Read More
The research in the field of Natural Language Processing usually... Read More
ERP (Enterprise Resource Planning) Overview covers What is ERP, Brief... Read More
This article illustrates the best practices to improve the performance... Read More
I suggest that you do not spend a lot of... Read More
The Software 2005 conference is now a wrap. This conference,... Read More
I have yet to see a business that, sometimes in... Read More
In the real world a "fire wall" is a fireproof... Read More
If you feel intimidated when someone tries to teach you... Read More
The intuitive algorithm.Roger Penrose considered it impossible. Thinking could never... Read More
The title of "software engineer" has got to be among... Read More
Whether you have used Microsoft Word for years, have just... Read More
How would you like to prevent spyware and adware from... Read More
Microsoft Business Solutions CRM and IBM Lotus Notes Domino, being... Read More
The Windows Indexing Service provides you with the ability to... Read More
Microsoft Great Plains has full-featured Manufacturing suite of modules: Capacity... Read More
SOFTWARE PIRACY We regularly hear reports... Read More
So, you've bought a new Macintosh, and now you may... Read More
Software |