Microsoft Business Solutions CRM is web-based CRM application, deploying all the spectrum of recent Microsoft technologies. We'll try to analyze different needs and implementation scenarios attributed to specific industries and business types, based on our experience.
First we would like to emphasize the increasing role of in-house IT department in the strategic decision making. Looking back to the history ? it is probably fair to say that initial CRM applications market issues, such as low successful implementations percentage could be attributed to traditional Sales style of those years ? selling to the top, when charismatic salesperson was trying to jump over the head of IT people and press business owner or top executive guy. Microsoft in our opinion never used this technique and it's CRM implementation is not possible (except when you host it in hosting centers) without everyday IT department involvement. MS CRM works in concert with MS Exchange, Windows Active Directory, SQL Server, BizTalk (integration with Great Plains and in the close future Navision). Utilizing this broad spectrum of Microsoft servers and technologies leads to easy Microsoft CRM acceptance and adoption by IT department (usually the one, having several MS certified professionals and DB administrators). Microsoft oriented IT group easily understands Microsoft CRM setup, tuning, customization, integration and initial data import.
It is not a secret that rational way to implement new computer business system lays in the method of evolution, suggesting intelligent integration with existing legacy systems and step-by-step old pieces replacement. Microsoft CRM fits to this approach ? it has open to anyone MS CRM SDK and experienced C# or VB.Net programmer should be capable to program the integration or interface to other system.
We are giving you typical setup and integration scenarios, attributed to specific industries below
1. Freight Forwarding / Transportation. Companies in this industry usually already have efficient cargo delivering tracking system. MS CRM links several systems into one and plays the role of the initial order entry and customer order status requests with the interface into above mentioned cargo tracking application. You should program such an interface with MS CRM SDK and ADO.Net programming
2. Distribution and Wholesale. Multiple companies have legacy ASP or JSP web sites with new or existing customers order entry logic. Typical need is transferring these orders to Microsoft CRM in the form of activity, placed in the order taker on duty queue. You can solve this with multiple techniques. Consider HTTP handler, called from ASP/JSP legacy application, reading MS CRM user credentials from INI file and thus penetrating into MS CRM, where you in turn use MS CRM SDK constructions.
3. Pension Funds and Financial institutions. Considering conservative decision making ? there is often the requirement of clear and complete audit to verify past decision making. MS CRM plays this role by automatic logging all the documentation and especially all the incoming and outgoing emails to/from clients. You need MS CRM Exchange connector customization
4. Large Enterprises. You can frequently see different kinds of corporate policies, requiring using such applications as Oracle e-Business Suite, or Lotus Domino document workflow and email server. In the first case you need heterogeneous database integration with MS CRM, he second case can be resolved with combining MS CRM SDK and Java Agents programming (from the side of Lotus Notes/Domino).
Happy implementing! We are always here: 1-866-528-0577, 1-630-961-5918, help@albaspectrum.com
Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies ( http://www.albaspectrum.com )? USA nationwide Microsoft CRM, Microsoft Great Plains customization company, serving clients in Illinois, California, Colorado, Texas, New York, Arizona, Georgia, Florida, Canada, UK, Australia and having locations in multiple states and internationally
shuttle from Midway Glen Ellyn ..XML parser is a software module to read documents and... Read More
This article illustrates the best practices to improve the performance... Read More
Using professional icons in your application or website can bring... Read More
With thousands of web pages added to the Net every... Read More
Microsoft Great Plains is now standard mid-market ERP application, serving... Read More
Every day millions of new web documents emerge on the... Read More
I have yet to see a business that, sometimes in... Read More
Microsoft Business Solutions is now in process of creating so... Read More
Adware is a type of Spyware program that displays some... Read More
As seeing large number of implementations ? in our case... Read More
"Pfishing", sometimes spelled "Phishing", is a word that's used to... Read More
When reading an article where some term is used often,... Read More
Preventive Maintenance (PM) is defined as scheduled work done on... Read More
IntroductionDuring the early years of our modern computer era, very... Read More
Anti-virus software is used to find, remove or fix files... Read More
RSS (Really Simple Syndication) is a way for a site... Read More
If you have Microsoft Great Plains as main accounting and... Read More
Need help making sense of algebra? Have algebra lectures in... Read More
Microsoft Business Solutions CRM and IBM Lotus Notes Domino, being... Read More
I have always regretted how Microsoft price gouges and rips... Read More
It could just be me, but my experiences with document... Read More
In linux, one of great commands for finding out information... Read More
Microsoft Client Relation Management system (Microsoft CRM) and Microsoft RMS... Read More
New post-recession era has new features, which didn't exist in... Read More
Microsoft Business Solutions Great Plains is marketed for mid-size companies... Read More
shuttle from O'Hare North Chicago ..What is Groupware?Have you ever had to manage document collaboration... Read More
Looks like Microsoft Great Plains becomes more and more popular,... Read More
One of the things we can be as certain of... Read More
If you have Great Plains Dynamics/eEnterprise (version 6.0 or earlier)... Read More
In today's business world it's all but impossible to escape... Read More
Make-or-Break Factors in Success and ProfitabilityFor quick printers, estimating can... Read More
The adware and spyware definitions list is very long. But... Read More
Microsoft CRM is relatively new player on the now becoming... Read More
Cyberspace has opened up a new frontier with exciting possibilities... Read More
Microsoft bought Navision, Denmark based software development company, along with... Read More
Bar charts, bar graphs, and any other chart or graph... Read More
Case study: A secretary using Corel WordPerfect 7 is often... Read More
.Net Framework is a platform or development environment to seamlessly... Read More
Microsoft CRM customization techniques are very diversified and based on... Read More
Let us give you - developer some hints in the... Read More
Logistics automation is often considered as barcoding extension to Sales... Read More
Spyware is like the new technological nuclear weapon on the... Read More
We would like to give you several situations, when you... Read More
IBM Lotus Notes with Domino email server is traditional document... Read More
No matter how much you enjoy your favorite screensavers, sometimes... Read More
Microsoft Great Plains has substantial mid-market share in the USA... Read More
One of the main reasons business owners and entrepreneurs use... Read More
Microsoft Business Solutions Great Plains has many years of successful... Read More
XML Server can be a Web Server that stores the... Read More
Document Management or Enterprise Information Management is perhaps one of... Read More
Software |