HelpDesk & Asset Management Software - Choosing The Right One

If you are to buy a HelpDesk & Asset Management software, see the following checklist before you decide on one.

Comprehensive Help Desk Functionality

A good Help Desk product can dramatically rise the productivity of the Help Desk Personnel (which in turn will rise the organisation's productivity as a whole). Computer users can be made to submit their requests by mail, phone or through the web interface provided by the product. These requests gathered centrally will be attended to by technicians (who already are automatically notified about the request). Adding memos/notes to the requests & viewing the history of Requests can help too.

Buildable Knowledge Base (KB)

Even before a complaint is registered, Users can be made to search a prebuilt KB which will result in time savings for the Help Desk Personnel. The KB will also result in increasing the first call resolutions. The Help Desk personnel should be able to add on to, edit & delete from the existing KB.

Asset Managenment

What is considered here as an organisation's Assets are typical hardware components like PCs, Printers, Scanners etc & Licensed Software like MS Office, Adobe Photoshop etc. The product should allow these assets to be well tracked & their records to be maintained - from their purchase till end-of-life. It should also allow easy software license tracking which will contribute to a significant cost saving for the organisation.

Contracts (AMCs) Management

Most hardware components in an IT organisation come under some Annual Maintenance Plan. The product you choose should allow you to create & maintain various AMCs with the various vendors. If the product reminds you days before a contract ends (say, through an auto-generated email), it will be an added advantage.

Purchasing

Your IT department is constantly in need of spendable Hardware (floppies, CDs, printer ribbons, printers, PCs etc) and software. All these needs will be typically taken care by a separate Purchase Department. Seamless tracking between the two departments is an essentiality which will result in getting the required needs on schedule & their optimal use. Also, see whether the product you choose lets you mail the Purchase Orders to Vendors & track them too.

Out-of-the-box

The product installation should go on like a breeze. Moreover, it should be put into operation with nil to minimum initial configuration & all the features should be inbuilt with no extra development effort.

User friendly UI

The product you are looking at should have a very user friendly client interface as it'll be used by all employees in your organisation. The UI should be simple & at the same time offer easy-to-use features. If the product is web enabled, it'll make things much more easier - any user can login from anywhere using just a browser.

Pricing & Licensing

Most Help Desk products in the market are prohibitively costly with many hidden costs associated with them. Coupled with this, the products' licensing models can be tedious to understand & implement. Make sure the product you choose offers affordable pricing with an easy licensing model.

AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting from $495 & there's a Free Edition too that can manage 25 Workstations. For further information, mail to sales@adventnet.com or visit http://www.servicedeskplus.com

Natarajan Aravind
Market Analyst
AdventNet,Inc.
http://www.servicedeskplus.com

Alto Pass chicago limos ..
In The News:

Sierra Space’s Dream Chaser spaceplane provides a glimpse into the future of space travel. Traveling to space may become a part of everyday life.
The new European Hyperloop Center in the Netherlands aims bring in a new era of transportation. The center will use a steel tube as a proving ground for testing the new vehicle.
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
While it may be incredibly tempting to have a “go with the flow" mindset like the rest of your vacation, your technology definitely should not be compromised while traveling.
Have you ever accidentally deleted an app from your iPhone that you’ve already paid for? Don't worry. We’ve got a trick that will help you get it back without having to buy it again.
Apple's new Journal app has raised privacy concerns among Apple's userbase. Tech expert Kim Komando examines social media rumors and explains what steps to take to protect yourself.
Although Facebook has denied that our phones listen to us, they do have other ways of finding out what we are talking about, listening to and searching for.
With the integration of OpenAI technology, Figure 01 has taken a significant leap forward, showcasing the potential of robots to understand and interact with us on a personal level.
Port Ellen, newly reopened whisky distillery in Scotland, is using SmokeDNAi technology to understand mouth-feel and flavors during the whisky maturation process.
Telly, a smart TV firm, is promising to give out their 4K 55-inch TV for free. What must you give in return? The innovative, yet potentially unsettling, answer might shock you.
The moment a spam invite hits your calendar, it’s like an uninvited guest at a party. So, what do you do? Show it the door.
Identity thieves are now targeting children and are making large sums of money by exploiting children's identities, possibly hurting their financial future.
There's a clever way to change the notification sounds on your Android without having to look at your screen. Kurt "CyberGuy" Knutsson explains.
If your bank accounted has been hacked, there are a number of steps you can take to prevent it from happening again. Kurt "CyberGuy" Knutsson explains.
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
The Wave House, a data center in Heidelberg, Germany, is the the largest 3D-printed building in Europe. Its walls were built in about 140 hours.
Some government agencies around the world are struggling to meet their staffing goals when it comes to hiring artificial intelligence experts.
Google Maps' recent upgrades have introduced real-time ETA and turn-by-turn directions to your phone's lock screen while you are traveling.
Kat Cammack says AI could disrupt the 2024 election. A report says shared AI image tools generate election disinformation in 41% of cases and voting disinformation in 59% of cases.
Deepfakes have become commonplace, and the technology is only getting better, but there are certain elements that might give away the fact that an image is AI-generated.
A stealthy technology known as EM Eye allows eavesdropping on your home security cameras, according to Northeastern University researchers.
Give your iPhone an extra layer of security. Tech guru Kurt "CyberGuy" Knutsson explains the easy steps for changing the security passcode on your iPhone.
Kim Komando shares expert tech tips to maximize productivity. Learn screen recording hacks and file organization tricks to streamline your digital workflow.
Stay up to date on the latest AI technology advancements and learn about the challenges and opportunities AI presents now and for the future.
Tech guru Kurt "CyberGuy" Knutsson reveals the best note-taking apps on the market to simplify your life and stay on top of things at the office.

Microsoft Great Plains in Metal Distribution: Implementation & Customization ? Consultant Overview

Microsoft Business Solutions Great Plains serves to the wide spectrum... Read More

Crystal Reports - Microsoft SQL Server

Microsoft SQL Server is the leader for inexpensive and middle... Read More

25 Things Mapping Software Can Do For You

1. With mapping software you can create a report that... Read More

Microsoft Great Plains as ERP and Microsoft CRM as CRM

If you have Microsoft Great Plains and support it for... Read More

The End of Spyware?

The US House of Representatives has recently passed the "Spy... Read More

Microsoft Business Solutions - Navision Customization: C/SIDE, C/ODBC, C/FRONT, XBRL

Microsoft bought Navision, Denmark based software development company, along with... Read More

Microsoft Great Plains: carpet, textile, fabric, felt distributor ? implementation overview

In this small article we will show you the possible... Read More

Where to Find Free Fleet Maintenance Software

Costs of fleet maintenance software can vary widely. It is... Read More

When is a Software Engineer Not a Software Engineer?

The title of "software engineer" has got to be among... Read More

Explore the Internet in a Whole New Way

For a long time now Microsoft's Internet Explorer has ruled... Read More

Corel WordPerfect 7 Macro Programming Example

Case study: A secretary using Corel WordPerfect 7 is often... Read More

Professional Software Icons For Your Standalone Application

User interfaces and accessibility are some of the most important... Read More

Great Plains Dexterity Development: FAQ

Microsoft Business Solutions Great Plains is Dexterity-written application and currently... Read More

10 Things You Can Do With Photoshop CS2 That You Couldnt Do Before Now

Is Photoshop CS2 worth the upgrade? You bet it is!... Read More

Anti-Spyware Protection ? Holes in the Shining Armor

Looking at all the ads which promise to get rid... Read More

What is Software Piracy?

There are several kinds of software piracy. The bottom line... Read More

Five Tips For A Great Software Demo

Whether you need to close a sale, gather end-user feedback,... Read More

Open Source Concepts: Dual Licensing Explained

We were recently faced with a decision: either to let... Read More

Microsoft Great Plains Integrations - Tips for Developer

In this short FAQ style article we would like to... Read More

Demand More From Your Lead Tracking Software

An integral part of any quality CRM system is lead... Read More

The Truth about Colossus: Are You Just A Magnetic Image?

What is Colossus?Colossus is software licensed to about twenty-five insurance... Read More

Microsoft Great Plains 8.0 Brazilian Version ? Overview For International Consultant

Microsoft Great Plains has substantial mid-market share in the USA... Read More

The Dreaded Paper Label - Should it be Used?

While paper labeling CDs and DVDs may appear to be... Read More

How to Build a Basic CSS Layout

Designing without tables by using CSS layouts is fast becoming... Read More

Microsoft Great Plains Beverage Production & Distribution ? Implementation & Customization Highlight

Microsoft Business Solutions Great Plains has many years of successful... Read More

Alto Pass cool limo ..